Ratings based on 221 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Great location. Clean, spacious room. Friendly and helpful staff. Great value.
Comment from Hotel Management
27 May 2024 by Taulant Reception., Hotel Management
Hey Sam, Thank you for the wonderful review and for your visit. Take care. Hotel Montovani
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
27 May 2024 by Taulant Reception , Hotel Management
Hi Matthew, It was a pleasure welcoming you in our hotel. And thank you for the review. Enjoy your day.
by A verified traveler
Posted 9 Apr 2024
The hotel was a good location for exploring basic. Very basic but clean.
Comment from Hotel Management
27 May 2024 by Taulant Reception , Hotel Management
Thank you Claire for the visit and for leaving us a review. Have a wonderful day.
by A verified traveler
Posted 2 Jan 2024
We arrived late at night with two small children and we shocked to find the beds had not been made up and all the linen including towels were left in a heap on one of the beds.
The room was very stark with horrible industrial style box iron construction beds with very dangerous corners for small children. Due to the lack of soft furnishings the room was noisy and the noise from the corridor outside was very intrusive in the room.
Breakfast was a very unpleasant experience. The quality and variety of the food was poor. The breakfast was not only self service buffet style but was also self clear as well with the staff being very pedantic in the way you had to clear the plates and cutlery placing them in specific places in a designated area with no clear instructions but being very rude in the way they "policed" the station.
This hotel and the overall experience was the worst short stay I have ever had despite many years of travelling both for professional reasons and social reasons.
Comment from Hotel Management
4 Jan 2024 by Taulant Manager , Hotel Management
Dear Francis,Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We continually strive to enhance our services based on our guests' experiences.I must express my surprise at the points raised in your review, especially since our quadruple room typically receives a high satisfaction rating of 8.5 out of 10. This room is designed to comfortably accommodate families of four.During the bustling holiday season, it's possible that our staff may not have immediately noticed your entry into the breakfast area. Had they seen you, they certainly would have cleared any used plates from your preferred table. Our team is always ready to assist, and we encourage guests to feel free to ask for help whenever needed.It concerns me that you did not bring the issues regarding housekeeping to the attention of our reception or staff during your stay. An oversight such as leaving linen in the room and not preparing the beds properly is a serious lapse. Typically, we would expect such dissatisfaction to be reported promptly so that we could rectify the situation immediately.To better understand and address your concerns, could you please provide us with photographs of the room as it was during your stay? It is standard for guests to document any issues they encounter.Additionally, I noticed there was a significant delay between your stay on December 21, 2023, and the posting of your review. If there's any possibility of confusion with another establishment, please let us know. Such mix-ups have occurred in the past.Rest assured, we will be reaching out to Expedia to further investigate this matter.We value your patronage and feedback, and we are committed to ensuring our guests have a pleasant experience.Warm regards,Hotel Montovani
by A verified traveler
Ok place to stay
Posted 17 Dec 2023 on HotelsNice hotel, situated in a quiet side street off the main ring road.
5min walk to T'Zand and about 7mins from the free parking area.
Free parking is used by everyone and spaces are limited. It took a while driving up and down and we're just about to admit defeat when a space became available.
No lift at hotel. Check-in we were told was self service but on arrival reception was open. All fairly straightforward.
Room we were given was spacious. However it was tired. Tiles were broken on the bathroom floor, these are dangerous, almost cut my foot on them and we could not close the bathroom door because it caught on the broken tile. The mirror glass in the hall had a crack in it. The toilet did not smell particularly nice. The duvet had stains on it. No hand soap provided on the separate toilet or main bathroom.
Good blackout curtains. Quiet room. Bed was exceptionally soft, 2 pillow choices, plenty of space to stow clothes and luggage.
Netflix was available.
Breakfast included two cereal choices, ham, cheese, boiled eggs, fresh fruit, natural yoghurt, orange juice and a selection of rolls and pastries. No provision for gluten, dairy or lactose intolerance.
Drinks came from a machine and it tasted of whatever drink was selected before.
Teabags had run out, asked for more and was given after a bit of a search the last teabag in the hotel.
Overall, for the price, location and compared to other places we've stayed in Bruges we would consider staying here again.
Comment from Hotel Management
28 Dec 2023 by Taulant. G Manager , Hotel Management
Dear Emily, Thank you for your visit and the review.Have a good day. Kind regards, Hotel Montovani
by A verified traveler
Posted 15 Dec 2023
Thd staff were very friendly and helpful.
Comment from Hotel Management
28 Dec 2023 by Taulant. G. Manager , Hotel Management
Dear Girdhari, Thank you for your visit and the wonderful review. Have a good day. SIncerely, Hotel Montovani
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Taulant Manager, Hotel Management
Thank you for the review. Have a good day.
by A verified traveler
Posted 14 Aug 2023
Just outside the busy area, provided instructions to free parking close by that was walkable actually once we park the car we really never moved it walked everywhere in town. The property itself was nice well kept.
by A verified traveler
Posted 2 Aug 2023
So it said secure onsite parking. There was no onsight parking and i showed very nice receptionist, he took a picture of my screen. This was the reason we chose this hotel. He did allow us to put our expensivebikes in the room (thank you) before taking our car to the free parking half a mile away and needless to say this was on the street. The room was big, but very dark and with very thin doors, which as it was opposite reception was not great in the morning.the situation of the hotel, especially if you don't have a car, is great. Easy ealking/cycling to all areas.
by A verified traveler
Posted 27 Jul 2023
