Ratings based on 985 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 22 May 2024
This was an excellent hotel, close to all the main sites. It is very walkable. We loved the decor. The only thing that was a bit difficult were the few steps from the entrance to the check-in counter and the stairs to the elevator which made it hard lifting heavy suitcases. But we would stay here again. Everyone was very helpful.
Comment from Hotel Management
26 May 2024 by Morgan , Hotel Management
Dear Lyla, Thank you for the wonderful review! We're pleased to read that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location as well as our decor contributed to the overall experience. Our hotel being in a historical building does indeed come with it's restrictions regarding accessibility by elevator. Please note that to get to the reception an elevator can be taken from the ground floor to the reception floor (R) and if you ever need assistance with the heavy luggage we'd be more than happy to help. We hope we may have the pleasure of welcoming you back as our guests soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
by A verified traveler
Posted 16 May 2024
Great location to walk around the city. Great lobby bar for relaxing after busy day.
Comment from Hotel Management
17 May 2024 by Morgan , Hotel Management
Dear StephenThank you for the excellent score! We are pleased to hear that our prime location and lobby/ bar area contributed to your overall experience. We hope we may welcome you back sometime soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
by A verified traveler from Montreal
Posted 15 May 2024
Room was extremely small, not as expected or described on Expedia. Expected a much larger room for the price paid, especially since the description said Luxury room. Carpet in room should get changed as there were multiple stains on it.
Thank goodness it was a 2-night stay.
Staff was friendly.
Comment from Hotel Management
26 May 2024 by Morgan, Hotel Management
Dear Madeleine, Thank you for staying at Grand Hotel Casselbergh. We're sorry to hear that the room wasn't really what you expected it to be. We do offer a wide selection of different roomtypes with different sizes and each roomtype should be advertised online with the correct surface size. After check-in if the room is not entirely to your liking you can always mention this to the front desk, when available we'd be more than happy to help arrange a room that you prefer more. Regarding the carpet, we'll certainly take your comments to our housekeepig department as they'll fix this accordingly. Nevertheless, we do hope you've enjoyed your stay in Bruges and the early check-in. Warm RegardsMorgan Co-Front Office Manager
by A verified traveler
Posted 9 May 2024
From the wonderful staff to the central location this hotel never missed a beat. The lobby and hotel bars are historic but most of the rooms are in the annex which were clean and wonderfully modern with a large bathroom. My mother has mobility issues and really appreciated the tub/bench set up in the shower.
Comment from Hotel Management
10 May 2024 by Morgan , Hotel Management
Dear Lisa, Thank you greatly for the amazing feedback and your kind words. We are absolutely pleased to read that you've enjoyed a wonderful stay and that our entire team and our prime location added to the overall experience. We hope we may have the pleasure of welcoming you back in the (near) future! Warm RegardsMorgan Co-Front Office Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by Morgan , Hotel Management
Dear Peter, Thank you for your perfect score! We hope we may welcome you back some time soon. Kind RegardsMorgan Co-Front Office Manager
by A verified traveler
Posted 2 May 2024
Convenient to everywhere in Bruges. Best restaurant in town across the street. Breakfast with great choices and above average in preparation. Highly recommended
Comment from Hotel Management
6 May 2024 by Morgan, Hotel Management
Dear Albert, Thank you for the wonderful score! We're pleased to read that you've enjoyed your stay and that the large selection of fresh breakfast items contributed to that. We hope we may welcome you again in the near future! Kind RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
by A verified traveler
Posted 26 Apr 2024
This may be one of the best hotels I have ever stayed. First of all, I love history and so you are staying where King Charles II had his castle. Secondly, the breakfast was amazing. Third, the rooms had beautiful chandeliers with high ceilings. And finally the wellness area had a lovely sauna room. The hotel was so close to all the picturesque spots. We will be back!
Comment from Hotel Management
28 Apr 2024 by Morgan , Hotel Management
Dear Susan, Thank you for taking the time to write such a positive and hartwarming review. We highly appreciate your kind words and the perfect score. We hope we may welcome you back in the future for another wonderful stay! Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
by A verified traveler from La Center
Posted 25 Apr 2024
Top of the line property, should be a 4 and 1/2 stars. Beautiful lobby and bar, and so close to the central area of town. We really enjoyed our stay here.
Comment from Hotel Management
28 Apr 2024 by Morgan , Hotel Management
Dear Thomas, Thank you for the perfect score and lovely review! We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our beautiful interior contributed to the overall exeprience. We hope to welcome you back soon! Best RegardsMorgan Grand Hotel Casselbergh
by A verified traveler
Posted 21 Apr 2024
An absolutely beautiful property. I can’t wait to go back.
Comment from Hotel Management
23 Apr 2024 by Morgan , Hotel Management
Dear Kimberly,Thank you for the perfect score and the kind words. We're absolutely pleased to hear that you've enjoyed your visit to Bruges and that our hotel contributed to that. We can't wait to welcome you back in the future! Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
by A verified traveler from Falls Church
Posted 20 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Morgan , Hotel Management
Dear Gregory, Thank you very much for the perfect score! We hope we may welcome you back in the future. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
