Ratings based on 981 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Nothing
by A verified traveler
Posted 3 Jun 2024
Always stay here when in Brownsville trips.
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Robert, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 23 May 2024
The fire alarm went off at 2am due to a non emergency malfunction, and could not be shut off for 1.5 hours. I enquired about a voucher or any recompense the next morning, and was told no because it was an emergency. The fire department said it was not, but rather a water leak causing a malfunction. Will never stay here again.
Comment from Hotel Management
6 Jun 2024 by Brand Experience Team, Hotel Management
Hi Amber,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
by A verified traveler
Posted 23 May 2024
The fire alarm went off at 2am and could not be shut off for 1.5 hours. We were in room 137,an had not retreat to our car until the alarm could be shut off. Next day, manager refused refund or voucher and could just say not their fault. However, it was not an emergency, but an accidental activation. Desk was rude. Will never stay there again.
Comment from Hotel Management
6 Jun 2024 by Brand Experience Team, Hotel Management
Hi Amber,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 18 May 2024
all was ok.
Comment from Hotel Management
28 May 2024 by Brand Experience Team, Hotel Management
Hi Juan,Thank you for the excellent review! Lilith#Team6
by A verified traveler
Posted 7 May 2024
Stay was great Check in was easy Staff was friendly It was clean
Comment from Hotel Management
13 May 2024 by Brand Experience Team, Hotel Management
Hi Yuliana, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6
by A verified traveler
Posted 6 May 2024
Excelent service and over all i love it thanks
Comment from Hotel Management
13 May 2024 by Brand Experience Team, Hotel Management
Hi Yuliana, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6
