Ratings based on 971 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I just needed a one night stay, I made a reservation with another place, and when I went to the property, the office was closed… was a last minute my stay at motel 6, I only had a few hours of sleep, which was fine…
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Fernanda,Thank you for the stay. Please visit again.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
How can I start....
First we went in to the room to drop off all our things. The room looked celan but as soon as you went in to the restroom it was very unkept. The toilet had paint and inside it had the water ring that was brown. And they were spider webs.
Then we changed to go to the pool area. The water was foggy i thought it was just me. As soon as we went in you could see hair chunks, grass, bugs and more. I had never gone to a motel with such dirty pool water and floor. As soon as i stepped out and walked towards the sitting area my feet were filthy. Inside the pool on the walls they were some rusted sharp things that a child or adult can easily get cut. After I saw all this I had it and we got out and went to the room. We then left to eat and came back to sleep. To my surprise the bed sheet cover smelled like pee and had such a wired smell. My first thought was omg they did not was this.
One thing is that i am never going back. I rented thos place for the pool and a quick stay to head to the beach the next say and it was such a bad experience at this place. I have pictures but I cant find how to upload here in this rating.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Melina,I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve. Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
The place is very old the bathroom is horrible looks like it has mold and they tired to cover it buy painting it. The pool was so dirty! The sheets were all stained and holes
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Jesica,Thank you for staying with us and for sharing your valuable feedback. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. We look forward to welcoming you back and we are confident that you will see a better version of us then. Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Great for what we needed.
The water stopped working, but maintenance crew got it back up and running
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Hello Jeremiah,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.
by A verified traveler
Posted 25 May 2024
Very dirty
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Dear Inorece,We sincerely apologize for the inconvenience you experienced with the housekeeping service.Your comments have been forwarded to our team for immediate review and action. We appreciate your patience and understanding. We hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Staff was very professional nice
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Hello Jeremiah,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.
by A verified traveler
Posted 20 May 2024
Shower wasn’t working
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Hello Adrian,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We will definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Ramon,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.
by A verified traveler
Posted 13 May 2024
Property was okay but rooms were in such horrible conditions! The images posted were far from what you see in person!!!!! Holes in the restroom rooms smelt musty, bed uncomfortable and not to mention one of my keys opened up the room next door so not much security at all had to lock the door and put a door up against it to feel somewhat safe.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Manny,I am sorry to learn about all the inconvenience you had to endure. We care about your experience, and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with the concerned teams and will be retrained to become serious about guest experiences and services. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity.Sincerely,Hotel Manager.
by A verified traveler
Posted 13 May 2024
Rooms were horrible and smelt musty as you walked into the room. Bathroom shower handle fell off a room was just horrible!!!
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Manny,I understand that there were several issues that caused inconvenience to you. My apologies. We have taken note of each of them and will take actions so that they don’t reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again.Sincerely,Hotel Manager
