Ratings based on 388 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Super nice staff. Continental breakfast options were excellent! Best continental breakfast we’ve seen in years. Nicely appointed room. Pool was perfect. Only downside this trip was hot tub was down for maintenance.
Comment from Hotel Management
4 Jun 2024 by Heritage Inn & Suites, Hotel Management
Hi Nicole, thank you so much for this great review and lovely feedback! We are thrilled to know that you enjoyed your stay with us and that the staff, breakfast, room, and pool made it even better. We apologize for the inconvenience of the hot tub, but we are so happy to hear your compliments about our continental options. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler from Sylvan Lake
Posted 28 May 2024
Staff was great to deal with
Comment from Hotel Management
28 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Mark, thank you so much for this great review! Customer service is our number one priority, so we are thrilled to know that the staff treated you well and that you had a nice stay. We hope to see you again! Sincerely, Heritage Inn & Suites.
by A verified traveler from Sherwood Park
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Heritage Inn & Suites, Hotel Management
Hi David Roy, thank you for leaving this kind rating! We are so glad that you enjoyed your stay with us and hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 21 May 2024
We liked how close it is to the hyway and the breakfast is on at 530am
Comment from Hotel Management
21 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Susan, thank you for leaving us this excellent review! We are thrilled to know that you enjoyed your stay and that the convenient location and breakfast made it even better. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 13 May 2024
A great hotel experience!
Comment from Hotel Management
14 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Gayle, thank you so much for this amazing review! We are so happy that you enjoyed your stay with us and had a great experience. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Mark, thank you so much for this 5/5 rating! We appreciate the feedback and hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler from REGINA
Posted 12 May 2024
Very nice facility that offers solid value.
Comment from Hotel Management
13 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Gregory, thank you for leaving us this review. We are happy to hear that you enjoyed your stay and our facility. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 10 May 2024
Hotel is a bit dated but the rooms were clean and front staff were very helpful. Had an issue with the fan in our room and they moved us to one of the Suites at no extra cost.
Comment from Hotel Management
10 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Allison, thank you for taking the time to write us this review. We are happy to hear that you enjoyed your stay at our hotel and that the clean rooms and helpful staff made it better. We have taken your other comments into consideration, and appreciate the feedback. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 1 May 2024
Conveniently located near the highway. The lounge next door is nice, with good food — generous portions.
Comment from Hotel Management
1 May 2024 by Heritage Inn & Suites, Hotel Management
Hi Sandra, thank you so much for this great review! We are so happy to know that you enjoyed your stay and that the convenient location, lounge, and food made your visit even better. Thank you for choosing us and we hope to see you again soon! Sincerely, Heritage Inn & Suites.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Heritage Inn & Suites, Hotel Management
Hi Anjeli, thank you so much for this great rating! We are so happy to know that you enjoyed your stay at our hotel. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
