Ratings based on 229 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Good stay
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Katia, We are pleased your experience was enjoyable, and we want to thank you for your generous rating. All of us at Residence Inn Milwaukee Brookfield look forward to your next visit.Best Regards,Mark Ostendorf,General Manager
by A verified traveler
Posted 1 Jun 2024
This was our second time here. Excellent staff and beautiful property. Will definitely be back!
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Nancy, Thank you for returning to stay with us at Residence Inn Milwaukee Brookfield once again. We are devoted to enriching experiences for our guests through inspired hospitality and our commitment to quality; we are delighted we achieved this once again. We strive to provide the best service, and when our valued guests recognize this, it means the world to us. It was a pleasure having you at our elevated property, and we truly look forward to many more visits with you. Best Regards,Mark Ostendorf,General Manager
by A verified traveler
Posted 22 May 2024
Location was perfect and beautiful
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Liza, Thank you for reviewing your stay at Residence Inn Milwaukee Brookfield. We are pleased you found our location ideal for your plans and that you had a great time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area so you can explore more of what Brookfield and Greater Milwaukee have to offer. Best Regards, Mark Ostendorf General Manager
by A verified traveler
Posted 17 May 2024
The staff at the front desk were so congenial and kind. They welcomed the guests without even saying 'welcome'.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Kathleen, Thank you for providing your feedback. We are delighted to hear that our front desk team offered warm and friendly service during your stay. Ensuring a hospitable welcome for our guests is paramount, and we are glad we left a positive impression on you. Your feedback is invaluable to us as we strive to maintain high standards of service. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,Mark Ostendorf,General Manager
by A verified traveler
Posted 12 May 2024
Lovely stay, only issue was we weren't given an ice pal. Also tv could have more apps. Loved the breakfast and the room. The staff was amazing
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Ian, Thank you for being our guest at Residence Inn Milwaukee Brookfield. We are glad that your room provided all the relaxation and comforts of home. We are also happy you enjoyed our delicious breakfast. However, we regret not meeting all your expectations and have taken note of your additional feedback. We will share your comments appropriately. Thank you again, and we look forward to your next visit. Best Regards,Mark OstendorfGeneral Manager
by A verified traveler
Posted 10 May 2024
Breakfast was delicious and staff was nice
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Casey, Thank you for the excellent review of Residence Inn Milwaukee Brookfield. We are delighted that we were a memorable part of your vacation and you enjoyed our delicious breakfast. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We look forward to welcoming you back on your next visit to the area.Best Regards,Mark OstendorfGeneral Manager
by A verified traveler
Posted 10 May 2024
Staff members were hesitant to provide more than the minimum. Check out time was incorrectly posted on the door inside the room.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Julia, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We have also taken note of your additional remarks and shared them appropriately. We are truly sorry and hope you will consider giving us a second chance in the future.Best Regards,Mark OstendorfGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Location was perfect on a golf course. Enjoyed the surroundings with nature.
Comment from Hotel Management
24 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Kimberlee, Thank you for the kind review of Residence Inn Milwaukee Brookfield. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful, unique property. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Brookfield and Greater Milwaukee have much to explore, and we look forward to welcoming you back on your next visit to the area.Best Regards,Mark Ostendorf,General Manager
by A verified traveler
Posted 19 Apr 2024
Accommodations were great!!!
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear David, It was a pleasure to welcome you to Residence Inn Milwaukee Brookfield. We are pleased that your experience was perfect from beginning to end. We are also glad that your room provided all the relaxation and comforts of home. We want each of our guests to leave feeling rejuvenated while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Best Regards,Mark Ostendorf,General Manager
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Dear Kelly, All of us at Residence Inn Milwaukee Brookfield appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,Mark OstendorfGeneral Manager
