Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kennewick
Posted 22 May 2024
This hotel and staff gives you all the conveniences and care you can ask for. From the shuttle to and from the airport or the red line train, to being within walking/driving distance of shopping and interchanges, not to mention a nice breakfast to start your day, plus staff that make the hotel warm and friendly, there isn't a better place in the metro Cleveland area to stay.
Comment from Hotel Management
22 May 2024 by Mgmt, Hotel Management
Thank you so much your kind review and we hope to see you again
by A verified traveler
Posted 18 May 2024
Close to the airport. Not close to any grocery store, restaurants, CVS, Walgreens, Target, Walmart.
Comment from Hotel Management
22 May 2024 by Mgmr, Hotel Management
Thank for your stay with us and hope to see you again
by A verified traveler from Grass Valley
Posted 17 May 2024
Comment from Hotel Management
22 May 2024 by Mgmt, Hotel Management
Thank you for your stay with us and we look forward to your return
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
22 May 2024 by Mgmt, Hotel Management
Thank you for your stay with us and we look forward to Your next stay with us
by A verified traveler
Posted 28 Apr 2024
Unfortunately when I got to my room it smelled horrible of smoke..
I thought it was a non smoking hotel. Left for dinner and when I returned it was really strong. I have asthma so struggled with this. I did call the desk to notify them. They said they had complaints but did not ask me to move?? That’s my reason for rating you poor..
Comment from Hotel Management
28 Apr 2024 by Mgmt, Hotel Management
Thank you for your stay with us and we apologize for not being able to make your stay more pleasant. We are 100% non smoking hotel and that’s one of the reasons we ask for 200 deposit. Unfortunately some people don’t care and they smoke and we keep the 200. Due to sold out hotel we were not able to move you to another room. Also if someone is smoking on the backside of the building near your room then the smoke enters through ac unit.
by A verified traveler
Posted 28 Apr 2024
I will stay here again excellent staff and service the accommodations are amazing ❤️⭐️❤️
Comment from Hotel Management
28 Apr 2024 by Mgmt, Hotel Management
Thank you so much for your generous review and your stay with us. Come see us again in near future
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Mgmt, Hotel Management
Thank you for your stay with us
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
6 May 2024 by Mgmt, Hotel Management
Thank you for your review
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Mgmt, Hotel Management
Thank you for your stay and response
by A verified traveler
Posted 18 Apr 2024
I liked that it was updated and very clean. They need hooks in bathroom to hand towels. Need more towel in bathroom/ When I checked in they could not find my IHG number and I had to wait for hours to check in. I hope I get credit for the hotel stays. I had to cancel a res at Livona Holiday Inn and they still charged me. I booked with Bookings.com Can you help? I travel for work and witll stay in Ohio many times in the next few months.
Comment from Hotel Management
21 Apr 2024 by Mgmt, Hotel Management
Thank you for your stay with us and hope to see you again in near future. You will have to contact agency you booked the reservation thru,we are not able to assist you, our apologies.
