Ratings based on 253 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The description of this property was very misleading. On Expedia they say someone is at the front desk daily from 8 am-8 pm. When we arrived, we found an apartment building with no instructions and a locked door. My phone wouldn’t work (we were traveling from the US and had consistent problems with our cell phones not working in the Cotswolds) and I could find no check in instructions on Expedia’s website. I finally went to another hotel in the area and they were able to call The Lodge for me. The woman on the other end kept saying I received an email with the checkin code but when I checked, there was no email. When I asked the woman to please give me the check in code over the phone, she kept saying “just check your email”. I kept telling her I hadn’t received the email or code and this frustrating interchange continued for a while until she finally gave me the code. After staying in beautifully appointed 17th century coaching inns throughout the Cotswolds all week for the same price - with free breakfast to boot - this was a very disappointing and stressful experience. The facility itself was very nice and beautifully appointed but lacked the quaintness or service of our other stays.
by A verified traveler
Posted 7 May 2024
Very clean room, the Deer room, nice size with large bathroom, great shower. Tea, biscuits and milk in mini fridge, alternative milks available if needed. Quiet area behind the main road. Several great restaurants, but book ahead as they can be busy for dinner. We stayed here 8 years ago on holiday and are glad we came back, it was just as good as we remembered.
by A verified traveler
Posted 6 May 2024
Excellent! This was our fourth time at the property and we continue to have a pleasant experience each time. We take the “Duck” room which sleeps 4 and is ideal for a small family. There’s also a pantry which is very helpful with kids. It’s basically a studio apartment right in the middle of broadway high street. The rooms are clean, modern and cosy. Please note there’s no staff at the hotel - but you receive all the instructions on phone and email and it’s fairly straight forward. The housekeeping come in the mornings to clean up. In my view, best hotel in Broadway for a family and the tariff is usually reasonable.
by A verified traveler
Posted 20 Apr 2024
We had a great nights sleep and the room was lovely and clean. You could use some usb outlets by the bedside tables and a night light in the bathroom as the over head lights are a bit intense. It would be useful to have better direction to the lodge itself and parking. The phone number was very helpful and the girl who answered was as well.
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 29 Dec 2023
Excellent stress free stay. Clean rooms and all amenities at ones doorstep
Comment from Hotel Management
9 Feb 2024 by Jo, Hotel Management
thank you for your feedback
by A verified traveler
Posted 24 Dec 2023
The room was updated and quite clean. The staff were very nice.
Unfortunately, the bathroom and hallway had a very unpleasant odor from the fryer in the restaurant next door. Even with a window open, the smell was strong. I don’t think there’s anything that can be done without shutting off a shared vent. At least the bedroom didn’t smell if the bathroom door was kept shut.
There’s no separate room or closet for luggage storage. There’s a lobby you can leave them. You do need a code to get into the lobby and there’s a camera. We didn’t have a problem but FYI.
Other than the odor, it’s a comfortable room and super well located.
Comment from Hotel Management
28 Dec 2023 by Jo, Hotel Management
Hi Mrs Miller, i apologise that there was a smell, this is something out of our control and very rarely happens.. We were happy to hold your luggage before check in, while to explored all that the Cotswolds has to offer, we promised the door would be secure and that i would oversea the camara to put your mind at rest, we are such a small unique little hotel hence limited storage. Thank you for the lovely feedback regarding the staff and cleanliness, hopefully you will return again regards Jo
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
14 Dec 2023 by Jo, Hotel Management
thank you for your score regards
by A verified traveler
A great stay in The Hare room
Posted 19 Nov 2023 on HotelsA very pleasant stay at The Lodge. Communication from hotel was very good in run up to and on the day of stay. Room was of excellent size, very clean and comfortable with a superb Hare theme throughout in terms of furnishings. Each room has a theme. Will definitely recommend and would not hesitate in going back.
Comment from Hotel Management
21 Nov 2023 by Jo, Hotel Management
thank you for the lovely feed back, we look forward to your return in the future regards Jo
