Ratings based on 255 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Thanks.
Comment from Hotel Management
10 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Cesar,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BATON ROUGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Jun 2024
No working vending machines so couldnt get even a drink of water. Management said to be aware but had made no alternate provisions so guests could purchase water or other drinks. Nothing but tap water available.
Comment from Hotel Management
9 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Stacey,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
The first room they put me in the fire detector was going off every 30 seconds. It sounded like a high pitched fog horn being blown directly in your ear. I asked if Maintance was in to change the battery and no one was available so they moved me to another room. This room, was absolutely DISGUSTING. It looked like it hadn’t been cleaned in weeks. There were stains everywhere and on everything. The tile by the front door was sticky. The room had a funky smell. There was zero soap in the dispensers and the hand soap had black prints all over it.
Comment from Hotel Management
28 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Brittanie. The staff and I at the RED ROOF INN BATON ROUGE were disappointed to see your 1/5 score following your stay. You indicated that the noise disturbance in the first room, the cleanliness of the second room, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 May 2024
Good staff service. Thanks.
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Cesar,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baton Rouge. It's wonderful to see that your 4/5 score came from the good service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Re Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 5 May 2024
First room was horrible. Moved to the room across and the a/c blew hot air all night.. good thing I only booked for 1 night
Comment from Hotel Management
5 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Miracle, for telling us about your stay at the Red Roof Inn Baton Rouge. I am disappointed that your experience did not meet your full expectations, prompting your 2/5 score. Please accept our sincerest apologies for the issues you had with your rooms, the AC and the other concerns mentioned. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, Tarius. Our staff at the Red Roof Inn Baton Rouge was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by OnielRediresponse Specialist, Hotel Management
Hi Kavian, We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Baton Rouge. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Clean. Friendly staff.
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Mark, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BATON ROUGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and the friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 7 Apr 2024
The shower floor was so slippery that you couldn’t stand up. I had to put the bath mat in the shower to stand on while I showered. Very dangerous
Comment from Hotel Management
7 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Darren,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baton Rouge. I am sorry that your experience did not meet your expectations, as you indicated that you found the bathtub o be slippery. This is regrettable to see. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
mostly not sketchy? a little rough around the edges but fairly clean and staff was polite.
Comment from Hotel Management
24 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Brian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. We are happy that the room was clean and the staff was polite, yet, we are sorry that the upkeep wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
