Ratings based on 959 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Everything was nice there wd definitely go back but the dovets need to be a bit bigger.
Comment from Hotel Management
11 Jun 2024 by Thomas, Hotel Management
Dear GaryThank you for choosing to stay at DoubleTree Bristol North and for taking the time to leave us an 5* rating. We are thrilled to know that you enjoyed every aspect of your stay. It was lovely having you with us, and we look forward to welcoming you back for another memorable stay. Kind regardsThomas-Front Office
by A verified traveler
Posted 2 Jun 2024
Parking- had to pay £16 for 2nights
Toilets need better cleaning
Staff very friendly and helpful
Comment from Hotel Management
5 Jun 2024 by Thomas, Hotel Management
Dear Yohan,Thank you for staying with us and sharing a 3 star rating. We are sorry for any inconvenience caused during your stay with us and we hope to have the opportunity to welcome you back and provide you with much more improved experience.Best RegardsThomas Front Office
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Thomas, Hotel Management
Dear Lijo,Thank you for staying with us and sharing a 3 star rating. We are sorry for any inconvenience caused during your stay with us and we hope to have the opportunity to welcome you back and provide you with much more improved experience.Best RegardsThomas Front Office
by A verified traveler
Posted 1 Jun 2024
We booked through Expedia then phoned this hotel to let them know our arrival time. We were rudely told there was no bed for us and we couldn’t come. Furthermore we were told Expedia knew this and shouldn’t have let us book. Expedia basically told us the Hotel wouldn’t refund us and there was nothing they could do. Truly disgusted by the behaviour of both parties. As of writing this we have been charged for a room we couldn’t use - had to pay out of pocket to stay elsewhere at short notice. We will never use this hotel or Expedia again and warn others there are significant risks committing to anything with Expedia.
Comment from Hotel Management
10 Jun 2024 by Robin , Hotel Management
Hi Peter,We do apologise for this. We will speak to expedia as well as our team to make sure this does not happen again.Kind Regards,Robin BordetGraduate Manager
by A verified traveler
Posted 31 May 2024
Could have been better room decoration in a large branded chain hotel. Breakfast choices could have been more food choices.
Comment from Hotel Management
1 Jun 2024 by Thomas, Hotel Management
Dear Sangarapillai,Thank you for choosing to stay at DoubleTree Bristol North and for taking the time to leave us a review and we appreciate you sharing your impressions of the rooms . We are very sorry to hear that the room decoration was not up to your expectations and we are in a process of upgarading every aspects of the rooms.We hope to have the opportunity to welcome you back and provide you with much improved experience . Kind regardsThomas - Front Office
by A verified traveler
Posted 27 May 2024
Was a very nice hotel really nice room as i was given an upgrade without asking and the staff were polite and helpful at all times
Comment from Hotel Management
28 May 2024 by Thomas, Hotel Management
Hi Graham,Thank you for choosing to stay at DoubleTree Bristol North and for taking the time to leave us an amazing review. Nice to hear that you have enjoyed the stay with us and also the hospitality of our staff members. It was lovely having you with us, and we look forward to welcoming you back for another memorable stay. Kind regardsThomas - Front Office
by A verified traveler
Posted 27 May 2024
Very outdated hotel which has old furnitures and bathrooms needs full renovation. Nightly charge was £299.00 without breakfast per night which is 3 times expensive than averagd in that area . Wouldn't give more 3* for this hotel.
Comment from Hotel Management
28 May 2024 by Thomas, Hotel Management
Hi Murali,Thank you so much for staying with us! It was a pleasure having you with us. We deeply regret that your experience did not meet your expectations and resulted in a 3 out of 5 rating. Please accept our sincere apologised for the inconvenience you encountered. We strive to provide a high level of service to all our guests, and it is clear that we fell short during your visit. We hope to have the oppertunity to welcome you back and provide you with a much improved experience.RegardsThomas Front Office
by A verified traveler
Posted 19 May 2024
Pool was small and full of children, hot tub was unbearable (hot!) rooms were tired and dirty, shower was very small, no mini fridge, beds uncomfortable, not worth the money at all. Very disappointed.
Comment from Hotel Management
21 May 2024 by Thomas, Hotel Management
Hi Russell,Sorry to know that you have not enjoyed the stay with us. We will covey you concerns to the respective managers and will offer much better service in your next visit.Thomas-Front Office
by A verified traveler
Posted 19 May 2024
Very clean hotel. Food selection was good. Bar was good and the room was perfect (I stayed in the new rooms)
Comment from Hotel Management
19 May 2024 by Thomas, Hotel Management
Hi John,Thank you verymuch for your feedback and happy to know that you have enjoyed the stay with us. We are always looking forward to welcome back you again.Best RegardsThomas- Front office
by A verified traveler
Posted 17 May 2024
Na
Comment from Hotel Management
21 May 2024 by Thomas, Hotel Management
Hi sabikraja,Thank you for you valuable 5 out 5 ratings. Nice to know that you have enjoyed the stay with us and look forward to welcoming you back for another memorable stay. Kind regardsThomas Front Office
