Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
A bit expensive for what it was plus £17 for the parking.
Comment from Hotel Management
27 May 2024 by Andrea Sabatino, Hotel Management
Dear GuestThank you for sharing your feedback with us. We appreciate all comments, as they help us improve our services and overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. If you have any further feedback or would like to discuss your experience in more detail, please feel free to contact us directly.Best regards,Andrea Sabatino
by A verified traveler
Posted 12 May 2024
Nice, clean but the room was stuff and the air conditioning unit was so noisy we had to put up with the heat.
Comment from Hotel Management
13 May 2024 by Andrea Sabatino, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of the room. However, we regret to hear about the discomfort you experienced due to the noise from the air conditioning unit.Please accept our sincere apologies for any inconvenience this may have caused during your stay. We understand how important a peaceful environment is for our guests, and we will address the issue with our maintenance team to ensure that it is resolved promptly.We value your feedback as it helps us to continually improve our services. Should your travels bring you back to our area, we would love the opportunity to provide you with a more comfortable experience.Warm regards,Andrea Sabatino
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
21 May 2024 by Andrea Sabatino, Hotel Management
Dear Guest,thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed everything we had to offer. Your 5 out of 5 score means a lot to our team, and we're grateful for your kind words. We look forward to welcoming you back soon!Best regardsAndrea Sabatino
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 26 Apr 2024
Lovely room over looking the park. Walked to a lovely pub across the river. I always have to have a gym anywhere I stay to feed my addiction and this one didn’t disappoint. Friendly staff and discounted NCP parking next door.
by A verified traveler
Posted 19 Apr 2024
Great location/service
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 17 Mar 2024
Great personable customer Service from Ella sorting out minor issue this morning!
Ideal location...standard of rooms are impeccable, we will be back!!
Comment from Hotel Management
18 Mar 2024 by Andrea Sabatino, Hotel Management
Dear Guest,Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that Ella provided you with great and personable customer service and efficiently resolved any issues you encountered during your stay.We're thrilled that you found our location ideal and that you were impressed with the impeccable standard of our rooms. Your satisfaction is our top priority, and we are truly grateful for your kind words and feedback.We can't wait to welcome you back on your next visit! Please don't hesitate to reach out if there's anything else we can assist you with in the meantime.Warm regards,Andrea Sabatino
