Ratings based on 54 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel ok but charged twice!!!
Posted 2 Jun 2022 on HotelsThe stay was ok and the hotel was in a good location for what we we wanted to do BUT on departure we were charged again for the room having already paid through hotels.com. We have spent the last 6 weeks trying to sort this out with hotels.com but the hotel are not responding. Surely they can see they have been paid twice?
Comment from Hotel Management
10 Jun 2022 by ALAIN COUËT, Hotel Management
We only got to know about this problem today, we were not paid till date. We have therefore paid ourselves and are asking Hôtel.com to reimburse you the sum of €173.40 that you paid for when booking and that we have received today. This amount will be debited to us by Hôtel.com. This site could have reimbursed you because we had not debited this sum until today and we were not informed of this situation. Sorry to have caused you this annoyance which is not our responsibility. This problem will be solved in the following days.
Cordially
Alain COUET
by A verified traveler
Posted 16 Sep 2019
Fawlty Towers is alive in France!!
Checkin was easiest part of stay. Downhill from there:
- booked a "suite" in this hotel (more room for suitcases) as listed as having washer & dryer for guest use + in room fridge
- On asking re location of laundry - mgress offered to put a load thro their machine. Nice offer, but dont think so...
- On returning from visit to castle, in room 5 mins when owner/manageress unlocked the door to show another guest into our room;
- bar fridge in room was only cold compared to ambient temp;
- shower was either scalding hot or cold, seriously dangerous.
This property wld warrant one star at most. Wld not recommend to anyone.
Comment from Hotel Management
17 Sep 2019 by Alain Couët Propriétaire, Hotel Management
I would not stoop to answer about insulting and delatical words, clients not to receive. Sales, vulgar liars. Escape!
by A verified traveler
Posted 26 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by Alain Couët, Hotel Management
Vos commentaires nous vont droit au coeur et cela nous montre que nos efforts sont appréciés par la grande majorité de notre clientèle.
by A verified traveler
Good nights rest.
Posted 2 Mar 2019 on HotelsVery brief, overnight stay, after a long drive. Our dog was welcomed and there is a good river walk nearby. The bed was the biggest most comfortable ever. No dinner in the hotel, as it was February, but the recommended restaurant just round the corner was perfect, providing a delicious meal with delightful service.
Comment from Hotel Management
15 Mar 2019 by Alain COUËT, Hotel Management
Vos commentaires nous vont droit au coeur et nous consoles des propos injustifiés et pas objectifs de clients mauvais coucheurs et éternels insatisfaits. et cela nous montre que nos efforts sont appréciés par la grande majorité de notre clientèle.
by A verified traveler
Posted 28 Sep 2018 on Hotels
Classic French Hotel - ideal if you are looking for the Traditional and Romantic as opposed to the Modern Standard European.
Comment from Hotel Management
29 Sep 2018 by Alain Couet, Hotel Management
You are absolutely right sir.
Thank you for being here.
Recommended
for Everyoneby A verified traveler from london
Great location near the Chateau.
Posted 26 Aug 2018Lovely location, very close to the beautiful chateau. Parking on the road outside was fine. Hotel is pretty basic and a little dated, but pleasant enough. The receptionist was very nice and spoke good English, which was a bonus. A nice big comfortable bed. Walkable to a couple of restaurants. We did the crepe one, which was a very nice meal.
Comment from Hotel Management
29 Aug 2018 by Couët Alain, Hotel Management
Sorry to know that you do not like the hotel of charm (less pejorative than old) but I do not know what mean basic in your mind except that to indicate that the beds are in 200x200 CM that the TVs are in flat screens 71 cm with chain ENGLISH, THAT YOU HAVE BATHROOMS AND TOILET GLOVES
TOWELS IN 650 GRS, LARGE VASKS OF WASHBASINS, OFFICE, DRY HAIR ............... Then my hotel is basic surely !!!!!!
Recommended
for Everyoneby A verified traveler from Batg
a great find in Brissac
Posted 30 Jul 2018Delightful couple own hotel a stone's throw from Château de Brissac. Awesome breakfast and a good restaurant about 100m up hill. Also enjoyed the local crêperie,
Comment from Hotel Management
1 Aug 2018 by Alain Couët, Hotel Management
Very satisfied to have answered your moment of rest and your satisfaction.
Recommended
for Everyoneby A verified traveler
Lovely find
Posted 28 Jul 2018Great staff, friendly service, charming location. We highly recommend it.
Comment from Hotel Management
30 Jul 2018 by ALAIN COUET, Hotel Management
Vous nous voyez très heureux de constater que nous avons répondu positivement à vos aspirations et serons de nouveau disponibles pour vous accueillir avec grand plaisir.
by A verified traveler
Posted 25 Jun 2018 on Hotels
Reception and bar shut at 8pm!! Couldn’t get a beer! Couldn’t sit on terrace after 8 all locked up, Saturday night! Loud music till after midnight nearby. Very friendly and helpful staff.
Comment from Hotel Management
2 Jul 2018 by Alain Couët, Hotel Management
You arrived in the evening after 8 pm, all our guests arrived and we dined after a busy day, sorry but we can not work without a meal break, plus you did not warn that you arrive after twenty hours! We have received you and you have made no request regarding beers, we are not soothsayers, we serve our customers with pleasure on their request ....
by A verified traveler
Posted 27 May 2018 on Hotels
Great attention to detail. Only two dining that night at that time so laid a table in the garden for us and put flowers on the table. Dinner was excellent, just what we needed after a long drive.
Comment from Hotel Management
2 Jun 2018 by Alain Couët, Hotel Management
Nous sommes ravis de constater votre satisfaction et ce fut un plaisir de vous recevoir.
We are pleased to note your satisfaction and it was a pleasure to receive you.
