Ratings based on 365 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The units are very old and need modernising. There was a lot of noise in the carpark outside my unit one night. One girl talked and laughed for a couple of hours until late Friday night.
Comment from Hotel Management
1 Jun 2024 by Sunnybank hotel , Hotel Management
Thank you for taking the time to share your feedback with us. We're sorry to hear that y We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you
by A verified traveler
Posted 7 May 2024
That’s really great so quiet and very safe
Comment from Hotel Management
17 May 2024 by Sunnybank hotel , Hotel Management
Thank you for the amazing review! We're stoked to hear that our customer service rocked your world. Your support means everything to us!
by A verified traveler
Posted 10 Apr 2024
The shower very small, needs urgent renovation, no coat hangers, windows could not be opened, and the room was very small. TV was not connected to arial it was necessary for us to remove TV from fitting to replace arial. On the positive side linen was very clean and towels replaced daily. Dianne Blyth room 10
Comment from Hotel Management
17 Apr 2024 by Sunnybank hote, Hotel Management
Thank you for the glowing review! We're thrilled to hear that you had such a great experience. We take pride in providing excellent customer service, and we're so glad that we were able to meet your expectations. Thank you again for your support!"-Sunnybank hotel
by A verified traveler
Posted 31 Mar 2024
Love the rooms, spacious and affordable
Comment from Hotel Management
31 Mar 2024 by Sunnybank hotel , Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your meal and the atmosphere. We hope to see you back soon!
by A verified traveler
Posted 9 Mar 2024
.
Comment from Hotel Management
16 Mar 2024 by Sunnybank hotel , Hotel Management
We're thrilled to hear that you enjoyed our experience and appreciate your kind words. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you
by A verified traveler
Posted 29 Feb 2024 on Wotif
Good
Comment from Hotel Management
10 Mar 2024 by sunnybank, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our experience and appreciate your kind words. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thank you
by A verified traveler
The hotel was very old. That's not what we expecte
Posted 26 Feb 2024 on HotelsComment from Hotel Management
28 Feb 2024 by Sunnybank hotel , Hotel Management
We appreciate your specific comments as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Sunnybank hotel , Hotel Management
Thank you so much for the positive review! I'm glad you had a great experience with our customer service. We appreciate your support!
by A verified traveler
Posted 15 Jan 2024
Fixtures old especially in the bathroom.
Comment from Hotel Management
21 Jan 2024 by Sunnybank hotel , Hotel Management
Thank you for taking the time to share your feedback with us. We're sorry to hear that y We appreciate your specific comments and will take them into consideration as we work to improve. If you have any other concerns or suggestions, please don't hesitate to reach out. Thank you-Sunnybank hotel
by A verified traveler
Posted 7 Jan 2024 on Wotif
Friendly staff, Erica was awesome 🙌
Comment from Hotel Management
14 Jan 2024 by Erika , Hotel Management
Wow, thank you so much for your kind words! I'm thrilled that you had such a great experience, and I'm grateful for the opportunity to have been a part of it. Your feedback means a lot to me, and I hope to see you again soon!
