Ratings based on 329 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
..
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for your positive feedback. We are committed to maintaining high standards of performance and service.
by A verified traveler
Posted 4 Feb 2024
All good
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
by A verified traveler
Posted 4 Feb 2024 on Wotif
I have 750mps download at home so it was hard to accept a 1.8mps download at the motel. This is an essential service for traveller and needs to be addressed. It was not fast enough to receive and send emails
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback regarding our motel's internet speed. We sincerely apologize for any inconvenience you experienced during your stay.Ensuring fast and reliable internet service is a top priority for us, and we regularly monitor our network to maintain optimal performance. We understand the importance of having high-speed internet access, especially for our guests who rely on it for work or entertainment purposes.We appreciate you bringing this matter to our attention, and we will investigate further to ensure that our internet service meets the expectations of our guests. If you have any additional details or specific concerns about your experience, please feel free to share them with us so that we can address them promptly.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing our hotel, and we look forward to serving you again soon.
by A verified traveler
Posted 4 Feb 2024 on Wotif
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
by A verified traveler
Posted 1 Feb 2024 on Lastminute
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for your positive feedback. We are committed to maintaining high standards of performance and service.
by A verified traveler
Easy stay
Posted 30 Jan 2024 on HotelsEasy stay on business
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
by A verified traveler
Posted 28 Jan 2024 on Wotif
Good
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.At Rocklea International Motel, we are continuously striving to enhance our guests' experiences. Your positive feedback serves as encouragement for our team to keep delivering exceptional service.
by A verified traveler
Posted 26 Jan 2024 on Wotif
Good other then no tv working shower broken noisey
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the broken shower and TV during your stay.Ensuring that all of our amenities are in excellent working condition is a top priority for us, and we regret that we fell short in this instance. Please know that we take your feedback seriously, and we will address these issues promptly to prevent similar occurrences in the future.Our maintenance team will be immediately dispatched to repair the shower and TV in the room you stayed in. Additionally, we will conduct a thorough inspection of all other rooms to ensure that everything is in proper working order.We appreciate your patience and understanding as we work to resolve these issues. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. Thank you for choosing our motel.
by A verified traveler
Posted 21 Jan 2024
The maintenance of the rooms were not up to expectation as the AC units are leaking water on the bed, the TV intermittently didnt work and the toilet door does not lock in room 120.
Friendly staff though and they try and help as much as they can.
Comment from Hotel Management
2 May 2024 by Jia, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We deeply regret the issues you encountered and apologize for any inconvenience caused.It is our utmost priority to ensure a pleasant and hassle-free experience for all our guests, and we are truly disappointed that we were unable to meet your expectations. Your concerns are being taken seriously, and we are dedicated to resolving them to prevent any similar situations in the future.We appreciate your patience and understanding throughout this process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Should you require any further assistance or have additional concerns, please feel free to contact us directly.Thank you for choosing to stay at Rocklea International Motel.
