Ratings based on 347 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
I was put in a room next to a heavy smoker who was very loud well into the early hours and inconsiderate of other guests.
The road is quite busy. It was however clean and tidy and close to the airport. Staff were very helpful
Comment from Hotel Management
9 Mar 2024 by Reservation, Hotel Management
Dear Claudine, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We always tell our guest to be mindful of the comfort of other guest as well, unfortunately it was not the case this time. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards,Quest Ascot
by A verified traveler
Posted 5 Mar 2024
We spent one night in transit home, conveniently situated between airport and city
Comment from Hotel Management
5 Mar 2024 by Manager, Hotel Management
Dear Paul, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024
The property is close to Brisbane airport and horse racing venue but needs an overhaul.
Comment from Hotel Management
14 Jan 2024 by Reservation, Hotel Management
Dear Howard, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot
by A verified traveler
Perfect
Posted 4 Jan 2024 on HotelsCan’t fault this accommodation - everything was perfect. I will definitely stay again when i’m in Brisbane.
Comment from Hotel Management
13 Feb 2024 by Manager, Hotel Management
Dear Rebecca, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the overall services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot
by A verified traveler
Posted 31 Dec 2023 on Wotif
by A verified traveler
Posted 28 Dec 2023 on Wotif
The pillows were not soft and regret not packing my own. Beds with castors are not appropriate for motels, maybe for choldren not adults.
Comment from Hotel Management
28 Dec 2023 by Reservation, Hotel Management
Dear Richard, Thank you for choosing to stay at Quest Ascot and taking the time to provide your valued feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept our sincere apologies that your stay was less than perfect. Please be advised, we have different type of pillows in the cupboard for guest to use. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Thank you again for your feedback. We hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot
by A verified traveler
Posted 24 Dec 2023 on Wotif
Nice convenient to Eagle Farm racecourse - only downside was the shower - just a dribble
Comment from Hotel Management
24 Dec 2023 by Manager, Hotel Management
Dear Jenny, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue regarding the shower in your room, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot
by A verified traveler
Posted 15 Dec 2023 on Wotif
The stay was comfortable.
The property interior needs some renovations.
Comment from Hotel Management
16 Dec 2023 by Manager, Hotel Management
Dear Jenny, Thank you for your feedback about your recent stay with us at Quest Ascot. We are glad you had a comfortable stay with us. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot
by A verified traveler
Posted 14 Dec 2023 on Lastminute
The service from staff was amazing but unfortunately this was let down by the outdated & noisy rooms from other guests doors slamming & holes in bathroom door not covered up & stains around the place.
Comment from Hotel Management
18 Dec 2023 by Reservation, Hotel Management
Dear Alison, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot
