Ratings based on 77 Verified Reviews
4.5 Room cleanliness
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 2 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Front Office Manager FV by CLLIX, Hotel Management
Thank you for sharing your review.The feedback you provide is greatly appreciated.Kind RegardsEmma
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Front Office Manager FV by CLLIX, Hotel Management
Dear Jefferina,Thank you for reviewing your recent stay with us.We are delighted to hear your stay had met your expectations.We do hope to welcome you back in the near future.Kind RegardsEmma
by A verified traveler
Posted 27 Apr 2024
I didnt like the cigarette butts under the the out door aircon unit. I did enjoy the location and the great price i got the apartment for. I would stay again and longer next time i get a great price like this
Comment from Hotel Management
30 Apr 2024 by Front Office Manager FV by CLLIX, Hotel Management
Dear Damian,Thank you for reviewing your recent stay. Pleased to know our location suited your requirements. We have raised the cleaning comment to ensure standards are being maintained.Kind RegardsEmma
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Thank you for sharing your experience with us on your recent stay.Kind RegardsEmma
by A verified traveler
Posted 15 Mar 2024 on Wotif
This apartment was very well appointed as well as quite spacious. Great location for where we had to be.
Comment from Hotel Management
21 Mar 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Dear Rob,Thank you for reviewing your recent stay with us.Glad our apartments were to your liking and our location suited your requirements.We do hope you keep us in mind, should you find yourself in Brisbane in the near future.Kind RegardsEmma
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Dear Anne,Thank you for sharing your review.We are pleased to hear that you enjoyed your time with us.Kind RegardsEmma
by A verified traveler from Ballarat Central
Posted 11 Mar 2024 on Wotif
The apartment was really nice. Comfy bed, quiet and clean.
Unfortunately the checking in process was very bad. We had numerous emails regarding the checkin process and they made very little sense. Ultimately it took us quite some time to get into our apartment.
Comment from Hotel Management
14 Mar 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Dear Peter,Thank you for sharing your recent experience with us.We appreciate all guest feedback in assisting with improving guest experiences.All comments raised will be taken into consideration and we will look into our processes to ensure clear communication is being provided.Kind RegardsEmma
by A verified traveler
Posted 5 Mar 2024
Amenities such as pool and spa were not available. Additionally - communication was a double handling experience of contacting a third party
Comment from Hotel Management
14 Mar 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Dear Jessie,Thank you for sharing your experience with us.We appreciate our guest feedback in helping to provide insight.We have two pools located on level 27 of each tower which all our guest has access to. We do not have a spa on the premises and not currently advertised. We have an onsite team located in St Paul's Tower which is staffed to help assist our guest whilst inhouse.Kind RegardsEmma
by A verified traveler
Posted 28 Feb 2024 on Wotif
Didn’t like the auto check in and parking was confusing. Took an hour to find a park (my allocated space was taken) and get to the room.
Comment from Hotel Management
29 Feb 2024 by Front Office Supervisor FV by CLLIX, Hotel Management
Dear Graeme,Thank you for sharing your review on your recent stay with us. We appreciate your feedback and do take all comments raised into consideration for future planning.We do understand the self-service kiosk will not be to all our guests' preferences, however our onsite team are always happy to assist with this process.We will take under advisement the car park directions and signage issues raised.We do hope you keep us in mind, should you find yourself in Brisbane once again.Kind RegardsEmma
by A verified traveler
Posted 25 Feb 2024
Was a great homely place to stay, will stay again
Comment from Hotel Management
25 Feb 2024 by Tanya, Hotel Management
Thank you!
