Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We were very happy with our large, one bedroom suite at the back of the hotel. There was a lovely, little garden and patio at the back of our unit. The gardens all around the property were beautiful. The staff were helpful and caring. The location is amazing, 8 minutes from airport, within minutes to walk to the lovely garden-lined river boardwalk, the fabulous IGA, the night market, great food in every direction. And there is a complete kitchen with coffee etc., and ICE in the freezer. Yes, the hotel is a wee bit tired but it has so many positives…great shower, so quiet. And this is the only hotel in Brisbane that would accommodate us for one night over the huge Brisbane NRL weekend and still provide a reasonable price. Very impressed. Thank-you!
by A verified traveler
Posted 13 May 2024
No serving of room, basic and rough and unfriendly staff, we checked in around 3.30 and they took further $100 deposit as we were late checking in.
Said we would get back, did this invade we didn’t show ….but check in is any time after 2 pm , they had better credit It back
Comment from Hotel Management
13 May 2024 by Reception. , Hotel Management
Hello Ricky,Thank you for your feedback. If you would like to elaborate further regarding your recent stay with us, you are welcome to contact us direct. We apologise if you felt that our staff were unfriendly and can confirm that this is not the experience, we want our guest to have. We do process a 100 security deposit on arrival which is released upon departure. Regards,Reception.
by A verified traveler from Macleay Island
Posted 11 May 2024
Close to the airport, comfortable bed and clean room.
Comment from Hotel Management
13 May 2024 by Reception. , Hotel Management
Hello Gerry,Thank you for your feedback!Regards,Reception.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Reception, Hotel Management
Hello. We would appreciate an explanation of this poor review, if you wouldn't mind reaching out to us directly so that we know where we can improve.
by A verified traveler
Posted 9 Apr 2024
Room had only one curtain, pool all green.
Comment from Hotel Management
10 Apr 2024 by Reception. , Hotel Management
Hello Harry,Thank you for leaving us a review. We will have housekeeping check the room.Regards,Reception.
by A verified traveler
Posted 7 Apr 2024
We stayed 3 days and were very happy with the cleanliness and staff appreciation; everyone was friendly and helpful. Close by are restaurants and public transportation including water taxi. Big thumbs up!
Comment from Hotel Management
25 Apr 2024 by Reception, Hotel Management
Thank you for your review!
by A verified traveler from Cooranbong
Posted 4 Apr 2024
Not the best expected a bit more of the toilet ammenities.
Comment from Hotel Management
5 Apr 2024 by Reception, Hotel Management
Hi David. Thank you for your feedback. We are not sure what else you expect in terms of toilet ammenities. Feel free to contact us to let us know.
by A verified traveler
Posted 4 Apr 2024
Very old style bathroom with limited bench space. Hot water not working well as only able to use hot water tap and was Luke warm shower. Smelly drainage system in bathroom. Booked two room at the same time and were given rooms at the opposite ends of the facility not convenient at all.
Comment from Hotel Management
8 Apr 2024 by Reception, Hotel Management
Hi Melissa,Thank you for your review. We will be sure to take your feedback on board. Please note that you booked both rooms separately, and two completely different room types at that. We do our best to put rooms close together but we cannot change the layout of the building unfortunately. We will assume that the issues outlined with the water/drains were found in both rooms and will attend to it immediately. Thank you,Reception
by A verified traveler
Posted 1 Apr 2024
The front office staff were excellent and very accommodating.
Comment from Hotel Management
2 Apr 2024 by Reception. , Hotel Management
Hello Paul,Thank you very much for the great review! We appreciate it and hope you return to stay with us again.Regards,Reception.
