Ratings based on 657 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Unfortunately, the "handicapped" room we were given did not have grab bars near toilet or a high toilet. Only a single grab bar in rhe tub. Very high beds and I am not sure a wheelchair could have gotten beside the beds (2 queen beds). There were wide doorways. Staff told us they disnt have handicapped rooms with zero threshold showers.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 20 May 2024
Could not get the shower to shut off..called and spoke with the man at the front desk..he didn't see to concerned..not good once the room was getting so hit even with the ac on..we left and it was still running..no one came to check it out while we were there..
by A verified traveler
Posted 20 May 2024
The room I got first had a clogged bath tub. Then I was switched to another room where the sunblock curtain was missing. I didn't ask for change as I only stayed for one night.
by A verified traveler
Posted 12 May 2024
This was the cleanest hotel ive ever stayed in. Room was bright and modern.
by A verified traveler
Posted 11 May 2024
Disappointed of lack of service in the dining area. Bread were hard, I threw away two pcs of moldy bread.
Coffee shortage.
by A verified traveler from Chagrin Falls
Posted 5 May 2024
Oriented along a very busy highway with nothing between your room and the noise on one long side. We did get to move rooms the second night so noise became a lower rumble. Thermostat did not ‘talk’ to the A/C. Bathroom floor and shower pan need some extra attention but not gross. Breakfast was subpar for a Holiday Inn Express; with gluey oatmeal, green bananas and limited selection. Wi-Fi was not always connecting as the password protected system was not working but the open system was on and off available - or so it seemed. (Had to use my hotspot mostly).
by A verified traveler
Posted 5 May 2024
Only one of the two elevators was functioning. The bed sheets had visible stains on them. The towels in the bathroom were yellowed and looked unclean. The bathtub would not drain properly and we had to take showers in standing dirty water. The rooms were cleaned only once in a 3-day stay. Three staff members entered our room unannounced with my wife in the room. The only positive point was Jill at the front desk when she was on her shift.
by A verified traveler from Midland
Posted 29 Apr 2024
This hotel is conveniently located off the freeway. The front desk clerk Jill was extremely friendly and helpful. Room was clean and breakfast was amazing! Would definitely stay at this hotel in the future.
by A verified traveler
Posted 14 Apr 2024
