Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Devon B.- General Manager , Hotel Management
Hello Gary,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
by A verified traveler from Commerce City
Posted 3 Jun 2024
They made me sign something basically stating that If any linens were missing after i checked out I would be charged. So yeah that gave me an idea of what to expect. My trash cans were not emptied. and the overall vibe was shabby. For the price, I did expect better.
Comment from Hotel Management
4 Jun 2024 by Devon B.- General Manager , Hotel Management
Hello Lora,I am truly sorry to hear about the trash in your room not being emptied prior to you gaining access to the room. I can assure you that is not the norm. I will be having a chat with my entire housekeeping staff to go over all cleaning expectations and procedures, prior to guest entry. We have the linens statement in our registration card just as a precaution due to past issues with people damaging or walking away with a majority of our linens. We understand the view that, that may give, but I can assure you it is just a precaution to make sure we have everything we need in regards to precautions. We hope you will consider giving us another chance. Thank you for staying with us!
by A verified traveler
Posted 1 Jun 2024
The facility is poorly maintained. Pool was out of order. Exit door by the room was out of order. Hand written notes everywhere about something that was out of order. However breakfast was good.
Comment from Hotel Management
4 Jun 2024 by Devon B.- General Manager , Hotel Management
Hello Anthony,We apologize for the issues you experienced while staying with us. We are currently working on addressing all the issues brought to our attention. We hope you will consider giving us another chance. Thank you for staying with us!
by A verified traveler
Posted 28 May 2024
Easy to find.
Comment from Hotel Management
4 Jun 2024 by Devon B.- General Manager , Hotel Management
Hello Laurie,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
by A verified traveler
Posted 19 May 2024
Came for Best Western, got Worst Western. Bugs all over the room, not clean, pool is out of order. Would not recommend.
Comment from Hotel Management
20 May 2024 by Devon B.- General Manager , Hotel Management
Hi Valerie,I am sorry to hear that your stay with us was less than perfect. We will strive to have all the issues listed taken care of as soon as possible. We are already making great strides to correct the pool (just waiting for one more part to be delivered). We recently hired a new pest control operator who is doing wonders for all the little bugs. We hope you would consider giving us a second chance. Thank you for staying with us!
by A verified traveler from Edmonds
Posted 13 May 2024
We’re welcomed by a polite staff and freshly-baked cookies. Love the black out screen & sheer curtain that are functional, effective, and esthetic. Traffic noise bothered us a little bit.
Comment from Hotel Management
14 May 2024 by Devon B.- General Manager , Hotel Management
Hello David and Nobuko,We are happy to hear that you enjoyed your stay with us. We are sorry to hear that the traffic noise caused an issue. We hope to see you again in the future. Thank you for staying with us!
by A verified traveler
Posted 3 May 2024
They provided a really nice breakfast. Nice staff.
Comment from Hotel Management
5 May 2024 by Devon B.- General Manager , Hotel Management
Hello Jeffrey,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
by A verified traveler
Posted 3 May 2024
Clean
Comment from Hotel Management
5 May 2024 by Devon B.- General Manager , Hotel Management
Hello Charles,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
by A verified traveler
Posted 29 Apr 2024
Of course, I booked this place because it had a hot tub and pool.And upon arrival they were both empty and out of order with no recourse due to 3rd party booking. The front desk clerk said that the price was reflective of the pool Being out of order. But she couldn't find it on website. The two free drinks were cans of pop. The grounds hadnt been mowed andweeds growing in all the landscape. The bed was good.
Comment from Hotel Management
30 Apr 2024 by Devon B.- General Manager , Hotel Management
Hello Jay,We are sorry to hear about the issues that you experienced with your stay. We have been working hard to rectify those issues. Our landscaping has been taken care of. We had a chat with our third parties to see if they could update the pool and spa notice. We hope you will consider giving us another chance to provide amazing service. Thank you for staying with us and we hope to see you again in the future.
by A verified traveler
Posted 28 Apr 2024
Nice for an overnight stopover
Comment from Hotel Management
30 Apr 2024 by Devon B.- General Manager , Hotel Management
Hello Cindy,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.
