Ratings based on 728 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great location and a very nice walking path around the whole golf course.
Could do with a little refresh in some of the rooms,
but everything was clean.
Comment from Hotel Management
27 May 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Janelle,Thank you for your feedback on your recent stay. We are delighted to hear that you enjoyed our great location and the walking path around the golf course.We appreciate your comments regarding the rooms. Ensuring a comfortable and clean environment is our priority, and your suggestion for a refresh will be taken into consideration as we continually strive to enhance our guests' experience.We hope to welcome you back soon.
by A verified traveler
Posted 24 May 2024
There was a noisy fan outside our room which came on regularly during the night.
Comment from Hotel Management
25 May 2024 by Mayra Hotchin, Front of House Manager, Hotel Management
Dear Julian,Thank you for taking the time to provide your feedback about your recent stay with us. I apologize for the disturbance caused by the noisy fan outside your room. We understand how important a good night's rest is and regret that this impacted your experience.We will investigate this issue promptly and take the necessary steps to resolve it, ensuring a quieter environment for our guests.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Kind Regards,Mayra HotchinFront of House Manager
by A verified traveler from Belvedere
Posted 18 May 2024
Some aspects of the property are getting tired.
Grout around bath/shower in both rooms going black with mould growth (white grout with black growth spots) carpets stained and dirty just really needs some more attention on deep cleaning and it’ll be back to the standard expected of such an establishment
Comment from Hotel Management
20 May 2024 by Mike Stenson, Hotel Management
Dear rajinder,Thank you for bringing these issues to our attention. We appreciate your earnest feedback, as it will help us maintain the high standards our guests expect.The mould growth and dirty carpets you've described are certainly not up to par. Please be assured we will address these concerns promptly. Our maintenance team will thoroughly clean and re-grout the bathrooms, and our housekeeping staff will deep clean the carpets to restore them to their usual pristine condition.We strive to provide a comfortable and well-kept environment for all our guests. Your input is invaluable in helping us identify areas that need improvement. Rest assured, we will take the necessary steps to resolve these matters and return the property to the expected standard.If there is anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We value your business and look forward to having you back once these issues have been addressed.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 13 May 2024
It was quiet, relaxing and close to family
Comment from Hotel Management
14 May 2024 by Mike Stenson, Hotel Management
Dear Janelle,I'm glad to hear you had a peaceful and meaningful time spending it close to your loved ones. Being able to enjoy a relaxing atmosphere with family is truly special. Those quiet moments to unwind and reconnect are so important. Thank you for sharing this positive experience - it's heartening to know you were able to find that sense of comfort and togetherness.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Mike Stenson, Hotel Management
Dear Laura,Thank you for the 4 Star review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 13 Apr 2024
Incredible staff, great hotel and went the extra mile to celebrate my wife’s birthday
Comment from Hotel Management
14 Apr 2024 by Mayra Hotchin Front of House Manager , Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience celebrating your wife's birthday at our hotel.We are glad that our staff's efforts made your wife's birthday celebration extra special. We take pride in going above and beyond for our guests, and we're delighted that we could contribute to such a memorable occasion for you both.Moreover, we're glad to hear that you found our hotel to be great overall. Providing exceptional service and a comfortable environment for our guests is always our goal, and we're pleased that we could meet your expectations during your stay.Thank you once again for choosing to celebrate with us. We hope to have the pleasure of welcoming you back for many more special occasions in the future. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Kind Regards,
by A verified traveler
Posted 5 Apr 2024
Nice family room with good breakfast and other health gym services. Good price for a short holiday.
Comment from Hotel Management
8 Apr 2024 by Mike Stenson, Hotel Management
Dear Qingqi,It's wonderful to hear that you had an enjoyable stay with us and appreciated our family room, breakfast offerings, and health gym services. We strive to provide a comfortable experience for our guests at a reasonable price. Thank you for choosing us for your short holiday, and we hope to welcome you back soon for another pleasant stay. If there is anything else we can assist you with, please do not hesitate to let us know.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Mike Stenson, Hotel Management
Dear Richard,Thank you for the 4 Star review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Mike Stenson, Hotel Management
Dear Rochelle,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Mayra Hotchin, Front of House Manager, Hotel Management
Dear Sarah,Thank you for taking the time to leave feedback regarding your recent experience. We appreciate your valuable input and are pleased to hear that you rated your experience with us positively.If there are any specific aspects of your stay that you feel could be improved, please do not hesitate to let us know. Your feedback helps us to continuously enhance our services and provide an exceptional experience for all our guests.We hope to have the opportunity to welcome you back in the near future and further exceed your expectations.Kind Regards,
