Ratings based on 963 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Room was clean and large. Overall, was a good place to stay for a night.
by A verified traveler
Posted 8 Jun 2024
Woeful communication
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Dean,We really appreciate your feedback following your recent visit, thank you.Sorry that you were not satisfied with the communication regarding your booking and if you would like to share further details with us we will investigate your comments further.Kind regards,Stuart FlemingGeneral Manager.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Gary,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemmingGeneral Manager.
by A verified traveler
Posted 19 May 2024
Excellent staff, decent location. Our first two nights of a three night stay were faultless. On the third a wedding party arrived and the noise from the neighbouring room was astounding. They were not shouting but “drunk loud” and the inter room soundproofing was found out badly. Shame really.
Comment from Hotel Management
25 May 2024 by Operations Manager, Hotel Management
Dear Mark,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 19 May 2024
Very well presented facility
Comment from Hotel Management
25 May 2024 by Operations Manager, Hotel Management
Dear Jack,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 7 May 2024
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 5 May 2024
Good location and quiet
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 3 May 2024
Good night sleep rooms clean could hear through walls. Did sleep good
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 27 Apr 2024
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Comment from Hotel Management
30 Apr 2024 by Operations Manager, Hotel Management
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
