Ratings based on 354 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
When I first arrived the lady at the front desk was short and rude. Next the pool and hot tub were completely un usable because it looked like they haven’t been cleaned for months and literally looked like a swamp. I definitely took pictures of both if you need to see. The floor of the room was dirty. Just an overall bad experience
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback, unfortunately, for the last three weeks we had terrible weather due to constant thunder and very windy storms that caused many outages throughout the DFW Metroplex. We have taken care of this issue since. But we appreciate your concern.
by A verified traveler
Posted 7 Jun 2024
When we checked into our room, we found dog poop on the floor that looked like it had been there for a few days at least. They were courteous and switched rooms for us right away. In the morning we counted 5 dead/dying cockroaches in the hallway and under the counter near the breakfast bar. It had recently rained and I’m sure they sprayed to take care of the problem. But it was unsightly and didn’t really want to eat the free breakfast after seeing that.
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we deeply regret that we fell short of meeting your expectations in this regard. Please be assured that we have addressed the issues you mentioned with our housekeeping and pest control teams to ensure that such incidents do not recur in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Clean, friendly,
Comment from Hotel Management
28 May 2024 by Hotel Manager , Hotel Management
Dear Robert,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our staff friendly. We strive to provide a welcoming and comfortable experience for all our guests. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Apr 2024
Broken mirror closet door. Light switch did not work. Toilet seat loose.
Bathroom full of long black hair. Mine is 2” and grey
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the issues you experienced during your stay. Providing a comfortable and clean environment is our priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address these concerns promptly with our maintenance and housekeeping teams to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 8 Apr 2024
The staff here was awesome. The girl at check-in was a bit rude, it seemed like I interrupted her and was a disturbance. The evening clerk as well as the morning we super welcoming. I did note at check-out that the grab bar in room 101 is very loose and I am thankful I didn't get hurt. Room was spacious! Hot tub wasn't usable which sucked but we didn't have time anyways lol
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Shilo,Thank you for your feedback about your recent stay. We're glad to hear that you found our staff overall to be awesome and welcoming, though we apologize for any perceived rudeness at check-in. Your safety is important to us, and we appreciate you bringing the loose grab bar to our attention so we can address it promptly. We hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Apr 2024
Great place to stay.
Comment from Hotel Management
6 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us.We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Mar 2024
Staff was so friendly. Room was clean and comfy. It was an excellent stay.
Comment from Hotel Management
18 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We greatly appreciate your kind words about our friendly staff and comfortable, clean rooms. It's wonderful to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we look forward to providing you with another exceptional experience whenever your travels bring you back our way.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Check in was easy and simple. Staff was friendly from when we checked in to when we checked out. My family and I made it to breakfast towards the end of it and the staff made sure we had enough food for our family and even put out more eggs for us. Would definitely stay here again!
Comment from Hotel Management
16 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Mar 2024 on Orbitz
Dirty, Staffing limited access, if not first one down for breakfast the hot food will be gone, laundry room machines are very old and hardly working, drug needles in parking lot. Have stayed in nicer hotels for far less in the area.
Comment from Hotel Management
3 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to learn that your recent experience did not meet your expectations. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for any shortcomings you encountered during your stay. Your comments regarding breakfast availability, laundry facilities, and safety concerns are concerning, and we will address these issues with our team to ensure improvements are made promptly.Sincerely, Hotel Manager
