Ratings based on 16 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Excellent
Comment from Hotel Management
19 Feb 2024 by pb, Hotel Management
Dear Philippe, Thank you for your feedack regarding your stay in our establishment. We are happy to know that you enjoyed your time with us ! We hope to welcome you back wery soon, Best regards, Pauline B. General Manager
by A verified traveler
Posted 22 May 2023
The hotel is less than a year old and Google maps shows it as a construction site. Also, it is a short walk from the Gare down about 100 m in elevation, but the stairs are hard to find and Google doesn't know about them.
Comment from Hotel Management
23 May 2023 by Pauline B , Hotel Management
Dear Wiliiam, Thank you for taking the time to post a review regarding your stay in our establishment. We are glad to know that you enjoyed your time with us. We hope to welcome you back very soon, Best regards, Pauline B. General Manager
by A verified traveler
Not Recommendable for Business Travelers
Posted 3 Oct 2022 on HotelsI stayed four nights at the hotel during a business trip. The room is extremely small with very little space between bed and wall. The desk was tiny and barely enough for my laptop plus mouse pad. The desk chair was very uncomfortable for working. The room was definitely not intended for anybody who needed to do desk work.
The free Internet in the room was unreliable and not usable for a Zoom meeting. The hotel did not offer a paid-for high capacity Internet access. I had to teach two classes remotely. The hotel offered me to use a conference room for that, but even there, the Internet was not stable enough for the Zoom connection and I had to cancel my classes.
I had booked the new hotel expecting excellent technology, and it was very hard for me to find that the technology was much worse than in many other hotels I stayed. If free Internet is low capacity, then I expect to have a paid-for connection that meets modern requirements.
One morning, we missed a taxi, and the counter staff was not willing to call for another taxi - too much to do, was the explanation.
I definitely cannot recommend the hotel to anybody who needs reliable Internet or a place to do some work. Exercising in the room is also not possible - no space!
Comment from Hotel Management
5 Oct 2022 by Hôtel Mercure Brest Centre Port , Hotel Management
Dear Anonymous, Thank you for taking the time to comment on your recent stay at the Hotel Mercure Brest Centre Port.We have taken note of your comment regarding the size of your room. All our rooms meet the statutory surface standards, however being in a new building some room size may vary. The reception is at your disposal 24 hours a day and 7 days a week, next time do not hesitate to ask us we could have offered you another room that meets your needs.For the Wi-Fi connection, you should have come to us so that we could perform the connectivity checks and find a solution for your video zoom.You ordered us a taxi at 8:00, which we did. When the taxi arrived you did not come, we tried to reach you several times in your room and also came knocking on your door without answer from you the taxi left.Then you came back to order another taxi, that morning it was difficult to order a taxi in Brest and we had other customers waiting for a taxi too. We try to do our best to meet the needs of our guests and we are sorry if this didn’t suit you. Best regards, Pauline B. General Manger
by A verified traveler
Posted 24 Jan 2024
Ras
Comment from Hotel Management
26 Jan 2024 by Pauline, Hotel Management
Cher Lloyd, Merci d'avoir pris le temps de donner votre avis suite à votre récent séjour à l'hôtel Mercure Brest Centre Port.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Hôtel Mercure Brest Centre Port, Hotel Management
Cher Jean Christophe, Nous vous remercions pour votre retour d'expérience suite à votre récent séjour à l'hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice
by A verified traveler
Nice, but not center
Posted 27 Mar 2023 on HotelsNew hotel where everyting worked. One unusual design choice was to have the clothes hanging right next to the bed. The issue with the hotel is the location. This was in an industrial harbour area with a few bars, but with about 25 minutes walk mainly through deserted areas to get to the center. Going there in the evening someone tried to rob me.
Comment from Hotel Management
29 Mar 2023 by Hôtel Mercure Brest Centre Port , Hotel Management
Dear Robert, Thank you for taking the time to post a review regarding your stay in our establishment. We are glad to know that you enjoyed our hotel. Let me be a little surprised about your comment as we never claimed to be located in the city center since we are in the port area Let me also point out that there are more than thirty restaurants and bars within 5 minutes walk of our hotel. I also remind you that the reception is present all day and night in order to guide you to the best of our city.You did not like the location it is up to you to think so and we are sorry to hear what happened to you and it remains beyond our control and rare in our area.Best regards, Pauline B.General Manager
by A verified traveler
Posted 24 Feb 2023 on Hotels
Comment from Hotel Management
13 Mar 2023 by Hôtel Mercure Brest Centre Port , Hotel Management
Cher Dominique, Merci pour votre retour d'expérience suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice
by A verified traveler
Posted 6 Feb 2023 on Hotels
super
Comment from Hotel Management
8 Feb 2023 by Hôtel Mercure Brest Centre Port , Hotel Management
Cher Philippe, Merci pour votre commentaire suite à votre séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice
by A verified traveler
Bien
Posted 4 Feb 2023 on HotelsHôtel tout neuf, dommage qu’il n’y ait pas de restaurant !
Comment from Hotel Management
6 Feb 2023 by Hôtel Mercure Brest Centre Port , Hotel Management
Cher Olivier, Nous vous remercions d'avoir pris le temps de donner votre avis suite à votre séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice
by A verified traveler
Posted 22 Jan 2023 on Hotels
Comment from Hotel Management
25 Jan 2023 by Hôtel Mercure Brest Centre Port , Hotel Management
Cher client(e), Nous vous remercions pour votre retour d'expérience suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement,Pauline B.Directrice
