Ratings based on 92 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2023 on Hotels
Spotlessly clean, comfortable accommodation in beautiful surroundings. Our meal in the restaurant was exquisite, as was the service. Great choice for breakfast. A thoroughly enjoyable experience in a tranquil setting. Very close to bus number 9 to travel into Brescia centre.
by A verified traveler
Spa opening dates should be clear
Posted 12 Sep 2023 on HotelsI was disappointed that when I booked this stay (through hotels.com, not through the hotel directly) that there was no communication that the spa and all spa associated services weren’t open that week. It was a shame because it was literally the only reason why I booked this place.
by A verified traveler
Fantastic some minor issues
Posted 7 Aug 2023 on HotelsThe stay was fantastic, the swimming pool amazing as well as the restaurant.
Only negative we were told on the first day that we couldn’t eat at the restaurant. They should count people in by default. It also rained on the first morning and it the spa was not available.
by A verified traveler
Posted 28 Oct 2022
by A verified traveler
Posted 26 Sep 2022 on Hotels
by A verified traveler
Posted 24 Sep 2022 on Hotels
by A verified traveler
Posted 26 Jun 2021
Wonderful location with Italian charme in tranquil countryside setting. Spacious suites present an excellent value, friendly and helpful staff. Our stay was during COVID-19 and the Spa closed. We plan to come back to enjoy Wellness program.
by A verified traveler
Posted 9 Sep 2019 on Hotels
by A verified traveler
Posted 28 Jul 2019
On checkin we were advised that we would incur an additional 180 Euro charge to use the advertised pool. Customer care was extremely poor. All the manager was interested in discussing was the % he had to pay Expedia for our booking.
Comment from Hotel Management
1 Aug 2019 by Resort Manager, Hotel Management
Dear Sir, good afternoon.
Thanks for your review about our Resort and for choosing Santellone Resort for your stay in Brescia.
We are very sorry if your stay was not satisfactory, but we want to clear the only point concerning your review (you don't mentioned nothing about the room, breakfast, other service...).
About the outside swimming pool in Expedia reservation page is clearly written that you must to pay € 15,00 per day/entrance, and if you book a room with Expedia is clearly that you agree this conditions.
We hope to see you again in the future, and we are very happy to welcoming you another time, without this misunderstanding, because our Resort does not deserve the valutation 1/5 only for the outside pool incident.
Best Regards
by A verified traveler
Posted 6 Feb 2019 on Hotels
A very beautiful hotel with a lovely outside area. Secluded and quiet. The staff were excellent and the food at the onsite restaurant was fantastic. I would definitely stay here again.
