Garda Family House Reviews

Stayed 1 night. AC would not work do we kept the window open all night. About a 30 min drive from bordolino down a skinny road with lots of bikers makes it longer to get to than it may seem on a map. No swimmable beach super close to property either

Beautiful location with everything you need in walking distance.

Clean and neat location in a seminary school. We were fortunate to have a wonderfully located room with a balcony that looked onto the lake. Overall, it was a great value and I would definitely stay agian and recommend it to others. The one negative was that, while they have private parking, it was not free, and we only learned that they charge an additional fee for parking, along with the city tax, when we checked out.

Let me do the good first: the location, staff, and stay were wonderful. I would highly recommend this property. We had a bit of a frustration with locating the property, and communication could be improved. We booked through VRBO, and this was my first time. The booking did not make clear to me that this was actually like a hotel. For all I knew, I thought it might be a room in someone's house. The property is called Garda Family House. On the VRBO map, it says Castelleto, and the address given (while, apparently accurate) when typed into Google Maps sent us to Torri del Benaco near Hotel del Porto which is 10 km away. We asked for directions multiple times, and people kept having the same experience and telling us we were in the right place when we were not. Prior to leaving, I sent messages to the property on June 2, June 3, July 25, and twice on July 26, and I received no response. We had no idea how to access the property, and not even a phone number. We did, however, have an address that even with the help of other, and Google Maps, we could not find. We searched for the property for about 3 1/2 hours, and finally, a local resident found a number to call and gave us more specific directions using landmarks. At this point, it was near 10 pm and we decided to eat before making a final attempt to find the property. When we arrived, we saw a sign from the main road, next to a church, that said "Garda Family House." Finally arriving, it was now 11:20 pm, and we were informed that we needed to pay an additional 20 Euro for "late check-in". I explained our frustration with not being able to find the property and their failure to communicate with us despite our attempts, and they told us the failure was with VRBO. They expected we would go to their own website - which I did not know existed. The hyperlink to the Garda Family House should be on the VRBO site. VRBO will not, however, let me post it - inexplicably. But, if you type "garda family house" (but remove the spaces and add .it to the end of your entry) into your browser, you should be able to access the property's homepage on the web, which would have eliminated the confusion and the added expense and frustration. Now, the next morning, we woke up to the loveliest view in that part of the world. We had the loveliest breakfast on the terrace. We retrieved our car parked in the lot across the street. And, we had the loveliest visit with the staff. I unreservedly recommend this property.

Nice place

Realy good family room, you can have a beutiful view from the window to the lake, very good customer service, very good facilities. I recomend.

quiet, peaceful, simple room / furnishing, clean. Excellent parking at no cost. Breakfast can be improved. Staff lackadaisical but friendly and pleasant. Certain professionality is necessary. If TV's with European channels can be provided, it is good. But I did not miss it. This was my second stay here in past 1.5 years.

We had a disappointing stay at this hotel. It is middle of no where. Barely 2 or 3 restaurants nearby some of which charge 25 % compulsory service charge!!! The hotel is managed by a religious organisation and operated by nuns. There is an extremely small sized beach yards away from the hotel. Not much to do really inside the hotel, the library was smelly with Italian book The hotel staff are friendly but can barely understand English. We had a full board sadly thinking that there will be a nice buffet with plenty of choice but sadly ended with a very basic uncooked selection of breakfast with just croissants, yogurts, cheese etc. The lunches were terrible, with just a basic pasta with ordinary sauces nothing in it, no vegetables etc, we went for the cheese selection as a second course, which was equally disappointing with just cheeses and mushy peas and a tiny spoon of honey!! it was la carte with basic selection and not very good for vegetarians, just cheese selection! The dinner was also la carte and strictly ok, with tiny portions and if you are lucky, they will serve you another portion of the starter. But beware, the hotel will charge you for water. The biggest drawback for families is there is no swimming pool. The fridge was just working, there is no tv in the room!! (yes really!!) and the tv in the common room doesn't even have 1 English channel!! The taxi looted us by not staying true to its quote and the bill came to hundred and thirty euros!!!!

Awesome view! Free parking. Convenient to get to if you drive.