Ratings based on 563 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The hotel was mostly okay. It was clean, convenient location. The pool and fitness center were nice. Breakfast was a normal “hotel breakfast”. Complaints about the hotel and reasoning behind lower rating: 1)The mini fridge in our room barely worked at all. 2) It was either really cold or really hot in the room. The AC unit would kick on but one bed was right next to AC unit. That half of room was really cold at night and other half was hot. 3) As a mom of several small children, the set up of the room was very difficult. The bathroom was in the center of the room right by the beds and the door to the bathroom had a door that was partially glass so when someone may get up to use the restroom at night it was disturbing to everyone trying to sleep as it put a lot of light in the room and door wouldn’t shut all the way. 4) Layout of room was wrong and small and hard to get around in at all. 5) Fire alarm light was very distracting as it flashed bright green all night and was much more bright then just a consistent light on. 6) it was loud at night from other guests but this isn’t a fault of the hotel except that walls seemed thin.
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any shortcomings you experienced. Our team is committed to providing exceptional experiences for all our guests, and we regret that we fell short of your expectations during your stay. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 2 Jun 2024
Nice spot and friendly staff. Would definitely stay there again.
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Hi Cherelle,Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler
Posted 2 Jun 2024
Very nice
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Hi Jeffery,Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler
Posted 1 Jun 2024
Great stay
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Hi Kelsey, Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Hi Mimi,Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler
Posted 29 May 2024
Good price for the value.
Comment from Hotel Management
4 Jun 2024 by BB, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any miscommunication regarding stayover service. Our team is committed to providing exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay. Best regards,
by A verified traveler
Posted 29 May 2024
It was a great hotel and close to the interstate!
Comment from Hotel Management
29 May 2024 by BB, Hotel Management
Hi Josephine,Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler from Kenton
Posted 28 May 2024
Sure clean, very nice workers! Will be back
Comment from Hotel Management
29 May 2024 by BB, Hotel Management
Hi Josh, Thank you for your feedback. We are delighted to know that you enjoyed your stay. My Team and I take pride in our cleanliness and hospitality, and it's wonderful to know you appreciated these aspects of your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
by A verified traveler
Posted 27 May 2024
We stayed here Friday evening through Monday Morning and they never once came to clean our room
Comment from Hotel Management
29 May 2024 by BB, Hotel Management
Hello, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any miscommunication regarding stayover service. Our team is committed to providing exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay. Best regards,
by A verified traveler
Posted 27 May 2024
Great
Comment from Hotel Management
29 May 2024 by BB, Hotel Management
Hi Arthur, Thank you for your feedback. We are delighted to know that you enjoyed your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip. Safe travels and thank you for choosing us!
