Ratings based on 595 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 14 Nov 2023 on Hotels
by A verified traveler
Posted 21 Oct 2023 on Hotels
by A verified traveler
Posted 15 Oct 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 29 Sep 2023 on Hotels
by A verified traveler
Friendly welcome
Posted 17 Sep 2023 on HotelsIt was quite warm, the outside door couldn’t open completely (defect) so the heat stayed inside (no airco).
Employees are very friendly. Breakfast buffet was okay, it was croudy and not everything that should be warm wasn’t warm.
Comment from Hotel Management
16 Oct 2023 by Nadina Lamprecht, Guest Experience Manager, Hotel Management
Dear Jan,Thank you for taking the time to give your opinion about your stay.We are delighted to hear that you received a friendly welcome from our staff and appreciated their helpfulness. It is our priority to ensure that our guests feel comfortable and well taken care of during their stay.We apologize for the inconvenience you experienced with the room temperature and the door issue. We do provide extra fans upon request for our guests' comfort. We also appreciate your feedback regarding the breakfast buffet, and we will make sure to address the concerns you mentioned to improve our service. Your comments are valuable to us, and we will use them to enhance our guests' experiences.We are looking forward to welcoming you again.Best wishes,Nadina Lamprecht, Guest Experience Manager
by A verified traveler from las vegas
Posted 17 Sep 2023
Hotel was far and it was in a bad area nothing around it. No A/C without notice
Comment from Hotel Management
16 Oct 2023 by Nadina Lamprecht, Guest Experience Manager, Hotel Management
Dear Amir, Thank you very much for your feedback.We appreciate your feedback on the cleanliness of the room and the amenities provided. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We are sorry to hear that the location did not meet your expectations. Our hotel is situated near the Waterfront shopping centre and well connected by public transport to the city centre and key attractions. We understand that the absence of air conditioning in our rooms may have caused discomfort during your stay. We do provide extra fans upon request to ensure our guests' comfort. Once again, we apologize for any inconvenience you experienced.We hope to welcome you back. Best wishes,Nadina Lamprecht, Guest Experience Manager
by A verified traveler
Posted 5 Sep 2023
Very convenient location - next to shopping centre with frequent Straßenbahns into the centre of town. Parking was above ground which meant no issues with not fitting our large vehicle. Perfect for our couple of nights in Bremen.
Comment from Hotel Management
16 Oct 2023 by Nadina Lamprecht, Guest Experience Manager, Hotel Management
Dear Lucy, Thank you very much for your review.We are delighted to hear that you found our location convenient, with easy access to the shopping centre and public transport to the city centre. It's great to know that our parking facilities were suitable for your large vehicle, making your stay even more comfortable.Once again, thank you for your kind words and positive feedback. We truly appreciate it.All of the team hope that we may be able to see you again in the future. Kindest regards,Nadina Lamprecht, Guest Experience Manager
