Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Thanks!
by A verified traveler
Posted 3 Jun 2024
Lovely property. Enjoyed our stay and the view from the balcony was amazing.
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Thanks for the review. We're glad to know that your stay went well.
by A verified traveler
Posted 3 Jun 2024
The view from the rooms is magnificent. It was clean and well kept, good heating, and cleaning service was easy to schedule for the room. The restaurant on site offered the same expansive views which was great. They offered shuttle service to downtown and one could schedule pickups, which was a nice option to have even though I didn’t use it .
The breakfast did not match up with the quality and service offered otherwise and left a lot to be desired.
Having a shower/changing room for the hot tub can take things to the next level.
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Thanks for the positive review. It's great to hear that you were able to stop by the Traverse. The views are definitely unrivaled. Hopefully you can stop by again sometime.
by A verified traveler
Posted 30 May 2024
Absolutely stunning views. Lovely spacious room with everything you could need. Loved the spacious counter/table spaces that most places do not have. Beautiful deck area with views of the mountains. Excellent dining area that provides a very good breakfast. Free shuttle service was so helpful. Loved The Lodge.
Comment from Hotel Management
31 May 2024 by Ari , Hotel Management
We are so glad you had such a great experience! Thank you for the positive feedback and we hope to see you again!
by A verified traveler
Posted 30 May 2024
staff very friendly, very scenic area
Comment from Hotel Management
30 May 2024 by Whit, Hotel Management
Thank you!
by A verified traveler
Posted 29 May 2024
Much better than what we were expecting, we were happy to see they are part of a group with places closer to home we can stay at.
Comment from Hotel Management
29 May 2024 by Garrett, Hotel Management
It sounds like you enjoyed your stay with us! Thank you for the feedback!
by A verified traveler from Augusta
Posted 25 May 2024
Views were unmatched. Quiet. Grant at the front desk was amazing. Our wing of rooms didn’t heat well as they had not been used. The room temp was low at 64 and wasn’t warming, so Grant changed us to a room with a small fireplace and all was good. Food menu was fine. Breakfast was perfect.
Comment from Hotel Management
27 May 2024 by Front Desk, Hotel Management
We appreciate the kind words about our staff. It's nice to hear that they were able to find a solution for you. Hopefully you can enjoy the views again!
by A verified traveler
Posted 22 May 2024
this is my second time to stay here ,,.. I come for the view.. you can't beat it. AND they are very dog friendly! the staff is always so nice and accommodating! the view is incredible! I always order chocolate covered strawberries for my room and they are ready when I get there waiting for me :)
Comment from Hotel Management
25 May 2024 by Front Desk, Hotel Management
It's great to see you continuing to enjoy The Lodge! We appreciate the kind words about our staff and amenities. Hopefully you can make it back here soon, we'll have a lot more seating options for those views!
by A verified traveler
Posted 19 May 2024
Apparently we stayed the last day they were open before “power out” while they complete construction projects. We were not made aware of this prior to arriving and it was obvious they had mostly shut down and didn’t care. There were hardly any other guests and yet we were not placed in a Mountain View room, we instead got a view of the parking lot with construction trucks outside running Diesel fuel that smelled into our room. The restaurant on site again had only two staff members. I feel that we paid for a nice stay and instead got a half rate experience. The WiFi also did not connect. We asked one question of the front desk who didn’t seem interested in helping us find the answer. He was on the phone all while I was trying to check out and was rude. This place texts you incessantly and this ruins the experience of disconnecting and getting away.
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
Thank you so much for providing feedback from your recent stay with us. We apologize that we fell short on providing the customer service we are known for. We are sorry that we had limited availability due to the shutoff and were unable to offer a room upgrade for you. We will also look into our messaging system and see what changes we might be able to make to ensure that we do have too many messages going out. Thank you
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Garrett, Hotel Management
It looks like you enjoyed your stay with us! Thank you for the feedback!
