Ratings based on 440 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The property itself was nice and the amenities were good. The room was in very bad condition and in my opinion unacceptable. Ceiling was peeling in living room and bathroom, sink handle was broken and kept falling off, knob to open/close the living room window was broken, and the couch cushions were torn and dirty. I would not recommended this property, particularly unit 314.
Comment from Hotel Management
4 Jun 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave this review for us. We are happy that you enjoyed our place and all of the amenities it offers. We are sorry for any issues you encountered and will be sure that our team addresses them. Thank you for staying with us. We hope to host you again.
by A verified traveler from CASTLE ROCK
Posted 27 May 2024
We were very disapointed with check in tried to check in early. They said they would contact us, they never did. Went back at 3:00pm room was ready, one small problem the elevator was broken for our 4th floor room. I have had 2 hip replacements ! They gave me a phone number to call, no one at the front desk could do anything. Was on the phone 3 times for 45 minutes went back in to the front desk and they gave us a room on the 2nd floor. Still no elevator for our building, took the elevator for another building and walked the LONG way around. Elevator worked off and on during our stay, a little risky using. On the day of our check out, guess what, No elevator, my wife and I hauled our bags down 50 stairs 5 flights of 10 stairs to the parking garage.
We had reserved a suite with a King bed I don’t believe our room had a King bed. We have stayed here 3 or 4 times and never had this much trouble. The Front Desk acted like they could not do anything just gave me a phone number to take care of it my self. The check out was vary same attitude they acted like they could care less after we told them we did not enjoy our stay. They need training in Hospitality.
Comment from Hotel Management
29 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave this review. This unit is a vacation rental, with a separate management company. We are sorry for any inconvenience this caused. We are sorry the elevator wasn't functioning for the entirety of your stay. Thank you for your feedback. We hope to host you again.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
29 May 2024 by Vacasa Review Team, Hotel Management
Thank you for rating your stay, ! We hope to host you again in the future!
by A verified traveler
Posted 29 Apr 2024
Really enjoyed our stay! Used it as a home base while skiing the numerous, nearby resorts. All of the facilities were very nice and very well kept. Really enjoyed the walk ability to nearby shops and restaurants. Would stay again and recommend to others.
Comment from Hotel Management
30 Apr 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Caleb. We love hearing that you had an enjoyable stay with us. It was a pleasure to host you. We hope you'll visit again soon.
by A verified traveler
Posted 17 Apr 2024
I liked the reception and the property amenities
Comment from Hotel Management
23 Apr 2024 by Vacasa Reviews Team, Hotel Management
Thank you for taking the time to leave us a review, Tom! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we hope to host you again soon.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
14 May 2024 by Vacasa Review Team, Hotel Management
We appreciate you rating your stay with us, Kirin. We hope that you'll give us another chance to host you in the future.
by A verified traveler
Posted 13 Apr 2024
The location and mountain view of this property are spectacular
Comment from Hotel Management
13 Apr 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Pedro! We look forward to your next stay,
by A verified traveler
Posted 11 Apr 2024
Nice place to stay if you want to be near a ski area. The staff at the desk were friendly. Safe location, you need a key to use the elevator or enter the building. I recommend this place.
Comment from Hotel Management
13 Apr 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Alex. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 5 Apr 2024
Location, access to ski lifts, shopping for groceries and free transportation around town make this place a great pick if you want a mix of skiing, shopping and eating.
Comment from Hotel Management
13 Apr 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Mitsuhiro! We look forward to hosting you for another great stay.
by A verified traveler
Posted 29 Mar 2024
Great place to stay!
Comment from Hotel Management
30 Mar 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Martha. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
