Travelodge by Wyndham Brea Reviews

Dear Guest,We apologize for the inconvenience caused to you during your stay at our hotel. We value your reviews. In fact, all the reviews because it allows us to be more accurate if it's negative and boosts our morale if it's positive. No one is 100% but, we are being from the service/hospitality industry try to give the net or precise outcome of it. At times we have to prove and correct some facts. To begin with your concerns, you raised we have to place point by point the facts of it. To pre-authorize the amount is a mandatory process and this is the practice across the Industry Globally. Why should you have any objection or issue? We are here with a sense of accountability & responsibilities. The FD (Front Desk) is wrong if he had asked you for the Pin, we will definitely not repeat such mistake and from the bottom of our heart we are sorry for it and see to it we educate the concern at the Lobby. If the rooms were so filthy and the bed sheets were covered with stains you should have brought these things to our notice then-and-there itself rather than wait to complete the stay and later demonstrate your analysis. Whenever you requested for service, we gave it. If you noticed a stain on the bed sheet we would have corrected it at that point only. On multiple occasions we gave you the service. The first service was done the very next day of your check-in. We washed the Bed Spread because it was spoiled by stains of some liquid and foot marks on it (Those stains were not ours; it was there after you checked in). Yes, you did complain about hot water, but it was told to you run the water 2-3 minutes and you will start getting the hot water. Assuming your issue related to water was resolved that day and rest of the days. Here you did not fail to mention about the so-called ordeal you faced during the check-in process which hardly took 3-4 minutes, at the most 5 minutes and you stayed for the whole 6 nights with a much bigger issue. isn't it a hypocrisy? It's very easy to berate anyone and that too after everything is done as per your desire.Thanks for your review, which makes us more prepared, informed and learn from such experience. Though you have mentioned you will never visit but still we expect you do come again with your family & loved ones and experience the better hospitality.