Ratings based on 484 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Not up to code. Old-needs help.
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Joel! We sincerely apologize that our hotel fell short of your expectations and earned a 3 out of 5 rating. Your feedback about the property needing upgrades is valuable. We're continuously working on improvements, and your comments help us prioritize renovations to ensure our hotel meets modern standards. We appreciate you choosing us, and we hope to impress you with the improvements during your future stays.
by A verified traveler
Posted 26 Apr 2024
Many people appearing to be on drugs linger around the property at all hours. In the room, there was hair in the shower that had not been cleaned. TV was all static.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Kerry,We regret to hear about your experience and appreciate your feedback for us to address all concerns effectively. We take all feedback seriously and will address these matters with the utmost importance to ensure a pleasant stay for all our guests.
by A verified traveler
Not the best
Posted 11 Dec 2023 on HotelsHotel undergoing renovation of rooms but our room not completed. Sheets and pillowcases were stained. Bedspread had holes in it. Noisy room heater.
Comment from Hotel Management
12 Dec 2023 by Guest Relations Management, Hotel Management
Hi there dear guest! Thank you for taking the time to share your feedback with us. We appreciate your honest comments about your recent stay, and we apologize for the issues you encountered. We're sorry to hear that your room was not completed as part of the renovation, and we understand the disappointment this may have caused. Our team is actively working on completing the renovations to provide a more comfortable and updated experience for our guests. We sincerely apologize for the condition of the sheets, pillowcases, and bedspread. This does not meet our standards, and we will address this with our housekeeping team to ensure improvements in our linen quality. We also apologize for the noise from the room heater. Your comfort is important to us, and we will investigate this matter to make necessary adjustments for a quieter stay. Your feedback is crucial to our improvement, and we appreciate your understanding during this transitional period. If there's anything else you would like to share or if you have additional concerns, please feel free to reach out directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
by A verified traveler
Posted 28 Oct 2023
On web, it has breakfast but nothing. Property is very bad condition.
Comment from Hotel Management
29 Oct 2023 by Manager, Hotel Management
Hello Duc,We apologize for the inconvenience regarding breakfast availability. We appreciate your feedback on the condition of the property and will address it accordingly.
by A verified traveler
Posted 21 Oct 2023
The room is Dirty, Messy, Unsafe and Inconvenient.
This room is unfinished room, not ready for Guest.
Comment from Hotel Management
22 Oct 2023 by Manager, Hotel Management
Hello MYAT,We apologize for the inconvenience caused during your stay. Our team is committed to maintaining cleanliness and ensuring a comfortable environment for all guests. We appreciate your feedback and will take immediate action to address these issues. Thank you for bringing this to our attention.
by A verified traveler
Posted 16 Oct 2023
Clean quiet and affordable place with a friendly staff.
Small critique: put a small shelf in the shower for shampoo/soap etc.
Comment from Hotel Management
17 Oct 2023 by Guest Relations Specialist, Hotel Management
Thank you for your feedback. We're pleased to hear that you found our hotel clean, quiet, and affordable with a friendly staff. We'll certainly consider your suggestion for a shower shelf to enhance the guest experience.
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
17 Oct 2023 by Guest Relations Specialist, Hotel Management
Hi HUI QUN, Thank you for your wonderful rating! We appreciate your feedback and are delighted to hear that you had a pleasant experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
13 Oct 2023 by Guest Relations Specialist , Hotel Management
Dear Catherine, I'm sorry to hear that you've had a negative experience. We take all feedback seriously and are committed to improving our service. If there are specific concerns or issues you'd like to address, please don't hesitate to share them with us, so we can work to make your stay more enjoyable and address any problems you've encountered. Your satisfaction is important to us, and we'll do our best to address your concerns.
by A verified traveler
Posted 8 Oct 2023
This hotel is disgusting. Bugs everywhere, dirty, and there wasn’t even a door knob on the bathroom.
Comment from Hotel Management
10 Oct 2023 by Guest Relations Specialist, Hotel Management
Hi Timothy, We apologize for the experience you had during your stay. This does not meet our standards, and we take your feedback seriously. We will address these issues promptly to ensure they are resolved. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future so we can provide you with a much-improved experience. Safe travels!
by A verified traveler
Posted 8 Oct 2023
We hadn’t read the other reviews until it was too late. The furnishings were outdated, but I expected that at a budget motel. However the bathroom had mold around the top of the walls. I guess the cleaning people don’t reach that high. Half of the towel bar was missing, the pieces under the sink. There were small holes in the walls where I presume pictures used to hang, based on the dirty outlines on the walls.
Although the signs say “No Smoking, except on designated areas”, people were smoking everywhere, including outside our door. I was hesitant to say anything, because most of them were unsavory characters. I had read in a review that homeless people were staying there; so, it made sense.
The front desk was unstaffed. We had to wait five minutes for someone to come to the desk to check us in. We waited ten minutes for someone to come to check out. While waiting for someone to come to check us out, I saw a note on the counter that someone had left saying that they couldn’t wait any longer to check out and to send them their receipt.
I took pictures which I will send to Choice Hotels so they can see for themselves.
Comment from Hotel Management
9 Oct 2023 by Guest Relations Specialist , Hotel Management
Hi James, We're truly sorry to hear about the issues you encountered during your stay. Your feedback is important, and we take it seriously. We will address these concerns with our team and work on improving the overall guest experience. Thank you for bringing this to our attention, and we appreciate your understanding.
