Ratings based on 391 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2024
Perfect.
by A verified traveler
Posted 10 Nov 2023
RIP OFF - AVOID !!!!!!!!
Booked the hotel for a two night stay three months in advance. On arrival at 7pm I was told they didn't have my booking.
I showed them my Expedia confirmation email and then they said even though I had paid for two nights it was only enough to cover one nights' stay as the Manager didn't like Expedia's commission rates for online bookings.
A total con. Ripping off people.
The receptionist I dealt with was unprofessional and extremely rude and abrupt. The manager would not speak to me on the phone.
The area in which the hotel is situated is otherwise residential and not nice at all. No shops, restaurants or amenities nearby and I was told that there was no breakfast service available for the morning.
It's also far out of the city centre, a 40min walk or a bus journey.
No kettle or fridge in room so it was tap water or nothing which I had to keep drinking as the room was far too warm and could not be changed. Neither could I open a window as I was on the ground floor with a street directly outside.
The bed was uncomfortable and the above issues meant I had a very poor nights sleep.
I was glad that I only ended up staying for only one night instead of two, getting a far nicer and cheaper room in old town for a great second nights' stay.
Avoid this hotel, terrible !!@
by A verified traveler
Posted 1 Sep 2023
Clean rooms, friendly staff and big rooms
by A verified traveler
Posted 18 Apr 2023 on Hotels
by A verified traveler
Posted 12 Sep 2022
Found a dirty towel including spiders in the wardrobe which put me off…would very much have appreciated a kettle/coffee in the room.
by A verified traveler
Posted 24 Aug 2022
Close to rail station and bus routes, staff helpful and fluent in English. Good value.
by A verified traveler
They can take your clothes out
Posted 1 Jul 2022 on HotelsThe most awful stay.
I have booked for 2 nights. When came in the second booked night, my key was not working in the elevator. Walked the stairs. But when I entered the room, all my clothes disappeared!!! I went to the reception and they told me that this was a mistake, and showed my clothes that they took out from the room and placed somewhere!!! I asked how this could happen that I have reservation for 2 nights, but after the 1st - somebody collects my clothes and throws away from the room? “I don’t know”, was the answer.
I definitely do not recommend this hotel. The most awful stay, ever.
by A verified traveler
Posted 27 Jun 2022
My family and I checked in Hotel Victor late on Saturday night tired after long drive. The deluxe suite that we paid for was big but dirty: stained sheets, spider's web on the ceiling, etc. We asked for another room. It looked a bit better and I started taking a shower before dinner and saw a used men's contraceptive device on the shelf. Also we found somebody's socks on the heater. The air-conditioner did not work either. We told reception about our problem and were told that the owner will contact us. We waited but nobody contacted us. So my family and I had to move out and urgently find another hotel late on Saturday night.
Today I wrote to the hotel management asking for refund since we did not stay in that hotel. The manager was rude and refused refund. The is outrageous! I have never experienced that kind of service in whole my life.
So, stay away from that hotel if you do not want to have the same kind of trouble for your money that I had.
by A verified traveler
Posted 31 Mar 2022 on Hotels
by A verified traveler
Posted 10 Nov 2021 on Hotels
