Ratings based on 359 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
nice food and wine
best sommelier
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Kyung Hwan,Thank you for your feedback! We're glad you enjoyed the nice food and wine, and appreciated our sommelier. We look forward to welcoming you back at the Grand Hotel River Park.Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
The gym is great great view and equipement
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear toufic,Thank you for your feedback! We're delighted you enjoyed our gym with its great view and equipment. We hope you had a wonderful stay and look forward to welcoming you back at the Grand Hotel River Park.Sincerely,Hotel Management
by A verified traveler
Posted 11 May 2024
by A verified traveler from Charlotte
Posted 22 Apr 2024
Nice hotel, up-scale. Not particularly close to much, although a nice Italian restaurant next door. Not really walkable.
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear David, Thank you for your feedback! We're glad you found our hotel nice and up-scale. While we may not be particularly in the center, guests love the quiet surroundings and the privacy. We appreciate your input and hope to welcome you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 28 Feb 2024 on Hotels
I definitely don’t think this hotel should be classed as a 5star.
First of all in 5 star hotels it’s unheard of to pay for the spa (whether it’s private or owned by a 3P provider). We paid 35€ each and that was only per day not even for the whole stay, it just dampens your whole mood then for the rest of the stay.
The rooms didn’t have a kettle nor coffee or tea which even 3 star hotels usually have.
The breakfast was OK, the coffee was from a machine and the restaurant of the hotel was closed
I loved however the staff they were all so nice and attentive.
by A verified traveler from Pasadena
Posted 23 Dec 2023
Location was excellent. Staff was wonderful. Room was spacious and clean. Shower and bath were difficult to use
by A verified traveler
Posted 14 Nov 2023
The very annoying thing about this property is that the photos are completely misleading making the room seem vastly larger and more luxurious than it actually is. The room is simple and clean but here were many shortcomings: the TV remote did not work and there were no english/international channels; there was one narrow comforter for 2 people on the bed and nothing extra available in the room; we learned after checking in that the power would be turned off the following day for renovations; and, finally we learned that the restaurant was closed for the foreseeable future. We arrived after dinner and the main door was locked;an envelope was left in the door for us bit there was no head-up by phone/text/email in advance. The entrance is on a back lane with garbage bins on both sides so we felt we were coming in by the janitorial entrance. On the positive side, the hotel was receptive when we said we were disappointed and would stay only one night instead of 5.
Comment from Hotel Management
15 Nov 2023 by Hotel Management, Hotel Management
Dear Mrs. Kathy,Thank you for your feedback on Grand Hotel River Park. We highly appreciate your opinion on our hotel and services. We would like to deeply apologize for not meeting your expectations. Your experience is below our standard. Be assured that your comments have been shared with the team.When it came to a refund, it was not possible because Mr. Petras was checked in for the whole duration of the stay. We hope that your next visit of Bratislava will be impeccable. Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2023
Very good
Comment from Hotel Management
31 Oct 2023 by Hotel Management, Hotel Management
Dear Mr. Abdulrahman,Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Sincerely,Hotel Management
by A verified traveler
An outstanding Hotel
Posted 7 Oct 2023 on HotelsThis hotel, with its marvelous location, outstanding cleanliness, friendly staff, ecxellent breakfast, and reasonable price, made our 3 days in Bratislava the highlight of our tour that also included Vienna and Budapest.
Comment from Hotel Management
31 Oct 2023 by Hotel Management, Hotel Management
Dear Suheil,We are delighted that you enjoyed the facilities and services at our hotel. We sincerely appreciate your kind words with regards to the warm care of each member of our team and we hope to welcome you back in the not-too-distant future.Best regards,Hotel Management
by A verified traveler
Posted 30 Sep 2023
We really enjoyed this hotel, the breakfast was great, comfy bed & clean. Loved the riverside walk to town. The dining options in the area were fantastic highly recommend eating at Massimo’s.
My only critique is it’s time to upgrade the towels.
Comment from Hotel Management
2 Oct 2023 by Hotel Management , Hotel Management
Dear Christina,Thank you very much for taking the time to share your thoughts and insights with us. It has been a great pleasure to have you with us. We trust that we will have the opportunity to welcome you back again soon.Sincerely,Hotel Managemet
