Ratings based on 11 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
The receptionist is very bored!
Posted 24 Jan 2023 on HotelsNice place, cozy, big room and bathroom, free parking on site, but.. the receptionist had some issues! First, she was very upset about the internet speed that she had to work with (not my problem!), then she asked me how I would like to pay (everything was already paid for since the reservation was made!) and top of all was in the morning when she told me she had to wait for 20 minutes because I was late for breakfast (what else beside smoking and drinking coffee did she have to do, anyway?)
by A verified traveler
Posted 1 Oct 2021
Nice place. Helpful and pleasant staff..
by A verified traveler
Posted 5 Jan 2020
Clean, modern, nice looking. The receptionist was amazing, not only did she share good pleases for us to visit/ see, but she also assisted with a reservation to a restaurant and making sure we had a cab there and back.
by A verified traveler from Halifax, Canada
Posted 31 Aug 2019
This is a beautiful hotel! We unfortunately did not catch her name, but the hotel owner was so friendly and helpful. She recommended a great restaurant so that we could try authentic food, and gave us advice about where to visit in town. Our room was large, comfortable and sparkling clean! Breakfast was a generous serving of traditional meats, cheeses, fruit and bread. There was also cereal and coffee. 10/10 - if I return to Braşov I will be staying here again!
Comment from Hotel Management
31 Aug 2019 by Carmen , Hotel Management
Thank you very much for your review. We are very glad that you enjoyed your stay at our Vila and that you had a great experience. We really hope we will have you as our guests again soon. Thank you for choosing Vila William’s
by A verified traveler
Good place
Posted 18 Apr 2019 on HotelsGood place
Comment from Hotel Management
9 May 2019 by Vila William’s , Hotel Management
Thank you for choosing Vila William’s
by A verified traveler
Delusi
Posted 7 Jan 2020 on HotelsAbbiamo fatto un viaggio insieme a un altra coppia di amici, arrivati nel albergo abbiamo trovato camere belle e pulite. La ragazza della reception gentilissima, ci ha consigliato un buon ristorante per mangiare, sempre disponibile è molto allegra.Il peggio è stato nelle due sere quando i proprietari insieme ai parenti hanno festeggiato con musica e casino fino alle 2 di mattina! Parcheggi pochi x il volume di macchine che c’era. Nei 3 giorni che siamo stati la non sono mai state fatte le pulizie, cambiati asciugamani o lavato i bagni! Peccato xche l’albergo e bellissimo!
by A verified traveler
Rigtig godt til prisen
Posted 13 Sep 2019 on HotelsFlot, rent og pænt hotel med gode værelser.
Morgenmaden var fin, men udvalget ikke så stort.
Vi
by A verified traveler
Αξιόπιστη διαμονή
Posted 17 Aug 2019 on HotelsΤο ξενοδοχείο είναι καθαρό σε καλή κατάσταση. Το κρεβάτι ήταν άνετο, το στρώμα καλό, δεν έχει κλιματισμό άλλα μάλλον δεν χρειάζεται. Το wifi μέτριο. Το δωμάτιο ήταν άνετο, όπως και το μπάνιο. Έχει χώρο για πάρκινγκ. Το πρωινό έχει τα απολύτως απαραίτητα. Στο κέντρο πήγαμε με το αυτοκίνητο όπου βρήκαμε να παρκάρουμε αρκετά εύκολα, 500 μέτρα από την κεντρική πλατεία. Γενικά είναι μια καλή διαμονή και σε καλή τιμή και πολύ καθαρό.
Comment from Hotel Management
21 Aug 2019 by Administration , Hotel Management
Thank you for your review. We are very glad that you had a great time at our Vila and maybe we will have you as our guest again soon. Thank you for choosing Vila William’s
by A verified traveler
pure shame
Posted 31 Jul 2019 on Hotelspure shame
I booked through "booking" rooms for 3 families 8 adults and 3 children in 5 rooms.
Although the hotel confirmed 3 guests in the room when we arrived they refused to add another bed to the room.
I was forced to take another room and even charged extra beds in the rooms.
As mentioned, the hotel "waited" for 10 guests even though they confirmed a reservation for 14 guests.
And require 4 additional guests on arrival.
To hear and not to believe.
We contacted the staff of the Booking site who was not at all interested and said it was a hotel problem.
Comment from Hotel Management
5 Aug 2019 by Admin Vila William’s , Hotel Management
Dear guest. As we explained when you arrived at our location, we never confirmed your reservation because it is done automatically. The size and the facilities of our rooms are well explained on every site and you can also see the photos of the rooms. I am sorry once again for this misunderstanding, but I would like to remind you that we offered you a bigger room on extra, without charging you. I am sorry once again that you had a bad experience because of this misunderstanding, but it was your choice concerning the rooms and we just tried to help you and find solutions. We hope you had a good experience in Romania and this misunderstanding didn’t ruin your vacation. We wish you a great day
by A verified traveler
Posted 17 Jun 2019
Appartamento attrezzato, pulito, moderno, ottima posizione tranquilla, la proprietaria gentilissima e disponibilissima parla anche italiano, consigliatissimo
Comment from Hotel Management
18 Jun 2019 by Vila William’s , Hotel Management
Thank you for your review and we hope to have you again as our guest soon. Thank you for choosing Vila William’s
