Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Rogério Santos, Hotel Management
Dear Mr. Gregory,We want to express our sincere gratitude for your rating of your stay with us. Our commitment is to ensure excellence for our guests, and it is with great satisfaction that we receive your evaluation. We eagerly look forward to your next visit.Best regards,Rogério SantosQuality Assistant
by A verified traveler
Posted 1 Feb 2024
Traditional hotel, overall a good experience but it is an old hotel, old rooms and outdated amenities. It feels more like a trendy hotel in the 90's
Comment from Hotel Management
21 Mar 2024 by Rogério Santos, Hotel Management
Dear Mr. Manuel,We sincerely appreciate your feedback on your stay with us. It is a pleasure to know that we were able to provide an enjoyable experience for you. Our goal is to offer the best to our guests, and we are delighted to hear that you left our hotel satisfied.We look forward to welcoming you again soon and are eager to provide you with another memorable experience.Best regards,Rogério SantosQuality Assistant
by A verified traveler
Posted 31 Jan 2024
Great staff....The Breakfast and Lunch I enjoyed at the Restaurant was exceptional!
Comment from Hotel Management
21 Mar 2024 by Rogério Santos, Hotel Management
Dear Mr. Brent,We want to express our sincere gratitude for your impressions during your stay with us. Our commitment is to ensure excellence for our guests, and it is with great satisfaction that we receive confirmation of your satisfaction.The comments you shared with us drive us to continue improving our services, and we are truly grateful for the compliments received.We eagerly anticipate the opportunity to welcome you again in the near future, eager to provide you with more memorable experiences.Best regards,Rogério SantosQuality Assistant
by A verified traveler from Grapevine
Posted 21 Dec 2023
by A verified traveler from Grapevine
Posted 25 Nov 2023
Great location, friendly and efficient staff. Great breakfast options. Beds are a bit hard, but still totally recommend this property.
by A verified traveler
Posted 14 Nov 2023
Terrible internet. Had issues thorough out the stay. I also picked up some big from drinking water in the gym. Stay elsewhere
Comment from Hotel Management
15 Nov 2023 by Alex Dalla Rosa, Hotel Management
Dear Guest,Thank you for sharing your experience with us and for providing valuable feedback about the gym's internet and water quality during your stay. We sincerely apologize for any inconvenience this may have caused.We understand the importance of connectivity, especially when traveling, and we apologize for any frustration that our unstable connection may have caused. To ensure this issue is resolved, we are already conducting a detailed analysis of our network performance and taking immediate action to improve internet quality in all areas of the hotel.With regards to gym water, we also want to assure you that the health and well-being of our guests is of utmost importance to us, and we take seriously any incident that may negatively affect your stay. We also want you to know that to date, we have not had any other comments or complaints from gym users or guests about the quality of the water. Even so, I reiterate that for us your evaluation is very important and we will continue to monitor the analysis of the water and drinking fountain filters.Mr Camilo, if you plan to give us a second chance, we will be happy to welcome you again and ensure that your stay is more pleasant in every aspect.If you have more details about your experience or require any additional assistance, please contact our customer service team directly.We thank you for your understanding and hope to have the opportunity to welcome you again soon.Yours sincerely,Alex Dalla RosaCustomer relationship manager.
by A verified traveler
Posted 25 Oct 2023
Great place. I had a pleasant stay
Comment from Hotel Management
15 Nov 2023 by Alex Dalla Rosa, Hotel Management
Dear Guest,Thank you very much for your rating, this review was very important for us.Please know that our team is extremely grateful.We hope that you will return to stay with us as soon as possible.Thank you one more time!Yours sincerely,Alex Dalla RosaCustomer relationship manager.
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Alex Dalla Rosa - Gerente de Relacionamento , Hotel Management
Prezado Marcelo, Lamentamos por não ter desfrutado da sua estada como gostaríamos. Estamos a sua inteira disposição caso queira conversar para entendermos o que deixou a desejar. Cordialmente.
by A verified traveler
Posted 26 Aug 2023
Comment from Hotel Management
29 Aug 2023 by Alex Dalla Rosa - Gerente de Relacionamento , Hotel Management
Prezado Derek, Agradecemos por nos avaliar e ficamos à disposição caso queira compartilhar os motivos para sua experiência conosco não ter sido plenamente satisfatória. Atenciosamente,
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Alex Dalla Rosa - Gerente de Relacionamento, Hotel Management
Prezada Sonia, Agradecemos imensamente por sua avaliação. Esperamos que volte em breve.Atenciosamente.
