Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAO PAULO
Posted 6 Feb 2023
I didn’t like the staff
Comment from Hotel Management
28 Feb 2023 by João Machado, Hotel Management
Dear guest,We appreciate your feedback regarding our staff. We are very sorry to hear that your experience with our team did not meet your expectations. We would like to better understand what happened so that we can address and resolve any training or communication issues that may have occurred.We take the quality of service to our guests seriously and strive to provide excellent service in all interactions with our customers. We apologize if we did not meet that expectation during your stay.We hope to have the opportunity to welcome you back to our facilities and provide a more positive and satisfactory experience with our service.Sincerely, Quality Team.
by A verified traveler
Posted 17 Jan 2023 on Hotels
Comment from Hotel Management
28 Jan 2023 by Equipe de Qualidade, Hotel Management
Olá. Agradecemos pela sua avaliação. Atenciosamente, Equipe de Qualidade
by A verified traveler
Posted 22 Jul 2022
Very secure and wonderful landscaping
Comment from Hotel Management
31 Jul 2022 by Equipe de Qualidade ., Hotel Management
Dear MRr. Scott!
Thank you for your review, always feel welcome!
by A verified traveler
Business trip to Brasilia
Posted 9 Jun 2022 on HotelsI like the hotel because of the service, localization and the free and green area outside and around.
Comment from Hotel Management
1 Jul 2022 by Equipe de Qualidade ., Hotel Management
Dear Mr. Rodrigo, Thank you for your thoughtful review, we are privileged to have a garden designed by landscaper Burle Marx and we are proud of it. We hope you come back soon, feel that you are always welcome.
by A verified traveler
Posted 31 May 2022
Front desk staff don't speak English.
by A verified traveler
Posted 23 Jan 2022 on Hotels
The hotel has a great location right in the lake. A little complicated to get through the security at the fro t doors, but onde you figure it out it should be good.
Comment from Hotel Management
7 Feb 2022 by Best regards, General manager., Hotel Management
Dear guest, thank you for your time to evaluate our hotel. Your opinion is very important to us! We hope to receive you again.
by A verified traveler
Posted 23 Sep 2021 on Hotels
Comment from Hotel Management
26 Sep 2021 by Sharon B., Hotel Management
Prezada Sra. Beatriz,
Agradecemos por nos avaliar. É uma grande satisfação saber que gostou de sua experiência conosco.
Esperamos que retorne em breve!
Atenciosamente,
Equipe de Qualidade
by A verified traveler
Resort style getting away
Posted 22 May 2021 on HotelsEnjoy spaciousness and friendly supportive staff. Highly recomended
Comment from Hotel Management
23 May 2021 by Sharon B., Hotel Management
Dear Guest,
Thanks for rating us. It's a great satisfaction to know that you enjoyed your experience with us.
We're glad to have you as a guest.
We hope your return soon!
Best regards,
Quality Team
by A verified traveler
Relaxing enjoyable enviroment
Posted 21 May 2021 on HotelsI enjoyed the spaciousness resort type of environment whereas trees and green area make it extra relaxing....There are a few peacocks walking around leisurely make it extra special. It is close to water and take a relaxing walk.
Comment from Hotel Management
23 May 2021 by Sharon B., Hotel Management
Dear Guest,
Thanks for rating us. It's a great satisfaction to know that you enjoyed your experience with us.
We're glad to have you as a guest.
We hope your return soon!
Best regards,
Quality Team
by A verified traveler
Posted 5 Jan 2021 on Hotels
Excellent service, quiet, fantastic sauna
Comment from Hotel Management
7 Jan 2021 by Sharon B., Hotel Management
Prezado (a) Hóspede,
Estamos felizes por saber que sua hospedagem foi agradável. Nossa prioridade é o bem-estar de nossos hóspedes! Esperamos que retorne em mais oportunidades, será um prazer recebê-lo(a) novamente.
Atenciosamente,
Equipe de Qualidade
