Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Samborondon
Posted 30 Apr 2024
There was a guy from El Salvador in the night shift at the reception very friendly and helpful. He is a keeper
The restaurant staff was a little hard to understand because they only spoke Portuguese, not even English and usually they didn't have change for bigger bills when purchasing a meal. But it was a nice stay and I would come back.
Comment from Hotel Management
2 May 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Hi Diana, thank you for sharing your experience at Fusion Hplus Express+. It's great to hear that the night shift receptionist from El Salvador was friendly and helpful. We'll pass on your feedback about the language barrier with the restaurant staff to improve the experience for future guests. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Ola Daniella, obrigado por sua estadia e avaliação. Esperamos revê-la em breve.
by A verified traveler
Posted 15 Apr 2024
Uncomfortable bed and bathroom in not so great condition
Comment from Hotel Management
15 Apr 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Hi Rejane, Thank you for your feedback! We're thrilled to hear that you hadn't a good stay at Fusion Hplus Express+. We are very sorry about yout stay at this time. We strive to provide a friendly and welcoming environment for all our guests. We hope to welcome you again soon!
by A verified traveler
Posted 11 Apr 2024
Everything was good ,
Comment from Hotel Management
15 Apr 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you had a great stay at Fusion Hplus Express+. We strive to provide a friendly and welcoming environment for all our guests. We hope to welcome you again soon! - Nivia
by A verified traveler
Posted 29 Mar 2024
The location is the center of it all. I like the free parking. Breakfast is good. One negative thing I see is the ironing machine was so old, very little and rusty. I hate to wear wrinkled clothe so, that was major for me.
Comment from Hotel Management
2 Apr 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Thank you for sharing your review, Temesgen. We appreciate your feedback about the hotel's central location, free parking, and good breakfast. We'll make sure to address the issue with the ironing machine to ensure a more comfortable stay for all our guests at Fusion Hplus Express+. If there's anything else you'd like to mention or need assistance with, feel free to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Ola Sharon, Obrigado por sua hospedagem e avaliação. Estamos sempre avaliando o que pode ser melhorado. Ficamos atentos para contribuir sempre para uma experiencia melhor a cada nova oportunidade. Esperamos uma nova oportunidade futura de lhe receber em breve. Ate logo!
by A verified traveler
Posted 26 Jan 2024 on Hotels
A room that offers a full size fridge and a microwave should, in my opinion, be equipped with not only 2 forks, 2 knives, 2 spoons, 2 plates and 2 glasses. It should offer cups for tea, a couple of containers where we could put some fruit, soap and a sponge to wash the utensils.
Very rarely was there stable tv signal. Could never watch any program in its entirety because all of a sudden we would lose the signal
Comment from Hotel Management
2 Feb 2024 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
First of all, we would like to thank you for your stay and for allowing us to know how your stay was by sharing your experience. We will continue to seek to improve and hope to see you again soon if you allow us this new opportunity.
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Marcelo Martins - Gerente Geral FUSION HPLUS , Hotel Management
Ola Jessenia, Obrigado pela estadia e avaliação. Desejamos um excelente 2024! Esperamos lhe rever em breve!
by A verified traveler
Posted 18 May 2023
Took a long time to check in - only one person was available during check-in hours. Cards kept not working and we would have to ask to reprogram them repeatedly.
Comment from Hotel Management
29 May 2023 by Marcelo Martins - Gerente Geral, Hotel Management
Olá Priscilla, Agradecemos sua hospedagem e avaliação. Saiba que sua opinião é sempre benvinda e fundamental para atuarmos sempre que necessário para atender as expectativas de nossos hospedes durante suas estadas em nosso Hotel. Ficamos felizes por termos lhe proporcionado uma experiência positiva. Esperamos uma nova oportunidade futura. Ate breve!
by A verified traveler
Posted 23 Feb 2022
The agisse it was cold
Comment from Hotel Management
2 Mar 2022 by Marcelo Martins - Gerente Geral Hotel Fusion Hplus, Hotel Management
Olá Denise, Obrigado por sua hospedagem e avaliação. Seus comentários são importantes para melhoria de nossos serviços. Esperamos revê-la em breve.
