Ratings based on 637 Verified Reviews

2.4 out of 5
61% of guests recommend
2.6 Room cleanliness
2.5 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2024
2 out of 5
by A verified traveler

Posted 14 Dec 2023 on CheapTickets
Awful Wi-Fi service. Limits to three devices per room. Difficult to get and stay connected. Weak signal snd slow internet.
5 out of 5
by A verified traveler

Posted 25 Oct 2023 on Ebookers
Nice stay and friendly staff.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Oct 2023
1 out of 5
by A verified traveler

Posted 10 Jul 2023
Gross hotel. Did not want to touch the bed sheets or use the towels. Went into the room and the shower was just used. My girlfriend and I used the bathroom and left. Disgusting.
1 out of 5
by A verified traveler

Didn’t honor my reservation and no refund

Posted 27 Jun 2021 on Hotels
The hotel did not honor my reservation. Upon arrival, they informed me they had no clean rooms available, and said my only choice was a dirty room. This is unacceptable at any time, and criminal during the COVID pandemic. Worse yet, Hotels.com would not issue a refund. They claimed that they couldn’t get in touch with anyone to confirm I hadn’t stayed at the hotel. When I called the hotel personally to find out who they could speak with, Hotels.com did not follow up with them. I was cheated out of the full cost of my reservation and was refused service. Hotels.com is an absolute scam.
1 out of 5
by A verified traveler

One of the hotels I wouldn’t return anymore.

Posted 9 Dec 2019 on Hotels
I don’t recommend. Poor and not tasty coffee, main entrance floor completely dirty. What else to talk about?
1 out of 5
by A verified traveler from pindamonhangaba

A disaster

Posted 2 Mar 2018
Blood in the pillow, cold shower, 2 elevators broken, only a dirty one working, really bad experience
5 out of 5
by WILLIAM J

This traveler left a rating score only Posted 16 Dec 2017 on Hotels
2 out of 5
by A verified traveler

it is safe but not luxury

Posted 1 Jun 2015 on Hotels
Hotel is good for a short trip. It is not a luxury accommodation but it was the cheapest and the only one available in the area. Room was clean and bed comfortable. My room was on the side of the main road and it was very noisy although it was on 16th floor. When you consider the price per day add 20 $Reals (aprox 6-7 USD) to the rate per day in case you need WiFi to Internet. Breakfast was OK. No one in the hotel speaks English.
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