Ratings based on 34 Verified Reviews

4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New Orleans

Posted 17 Jun 2023
The desk staff at this hotel was incredibly unfriendly. We booked two nights total, coming and going. On the second arrival the desk clerk was rude, confrontational and we learned later a liar. The location on the river isn’t worth the toxic environment created by the desk staff. There are better friendly alternatives.
5 out of 5
by A verified traveler

Posted 2 Sep 2022
Lovely hotel with an amazingly comfortable bed. Staff were all welcoming and helpful. Fantastic location and wonderful food....we will be back!
5 out of 5
by A verified traveler

Lovely stay in Brantome

Posted 15 Jun 2022 on Hotels
The town is charming and the hotel is in the center. Really lovely area to explore with great restaurants close by.
3 out of 5
by A verified traveler

Brantome

Posted 7 Aug 2020 on Hotels
Hotel was nice but they were late to check us in and when being delt with by reception they picked up the phone 4 times whilst trying to process us without even a sorry. Not so cool really.
4 out of 5
by A verified traveler

Posted 16 Sep 2019 on Hotels
Hotel staff where brilliant, very warm and welcoming. However we dined in the restaurant and whilst most of the waiters where great one was very rude and abrupt. This spoilt our whole experience of the hotel and restaurant. It was a shame because the rest of it was amazing.
5 out of 5
by A verified traveler

Posted 3 Sep 2019 on Hotels
Very nice place to stay! Sylvi and Samantha, the innkeepers/hosts were terrific. Very friendly and accommodating. I ate one evening in the hotel restaurant, and it was very good. Delicious! I recommend it highly!
4 out of 5
by A verified traveler

Great place for 24 hrs

Posted 24 Aug 2019 on Hotels
Great location, nice place to spend 24 hrs. Kids had fun with the canoes. Book a table on the terrace.
4 out of 5
by A verified traveler

Great location

Posted 16 Aug 2019 on Hotels
Kind, friendly staff. Great location. Small room well furnished. Very good restaurant ( tuna dinner is great). No elevator or A/C.
4 out of 5
by A verified traveler

Food quality excellent but only lukewarm

Posted 19 Jun 2019 on Hotels
Our 2 nite stay at the Hotel Restaurant Charbonnel was a pleasant stay. Our annex room was lovely for 3 adults. We dined in their restaurant the first night. We ordered duck breast with sauce and vegetables. The restaurant was full and wait staff were very busy although manager sat out front and never appeared to help. After our main course was served we felt abandoned. Service stopped. Our biggest concern was lukewarm complete plates of food. So disappointing for this pretty setting. It was the last meal we ate there sadly. No one ever asked our opinion of the meal. Really too bad as the setting was welcoming. Brantome, however is a lovely town and we will return to a different location
5 out of 5
by A verified traveler

Simply the Best

Posted 17 Oct 2018 on Hotels
Absolutely love this place right on the river. Staff are so professional and efficient. Food was excellent! Could t wish for a nicer setting. Lovely balcony off our bedroom just perfect!
Comment from Hotel Management
15 Dec 2018 by samantha, Hotel Management
Thank you so much for this review, we are happy to gave you a good moment. don't hesitate to book directly with us for your next trip ! We hope to seeing you next time best regards,
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