Ratings based on 571 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The whole hotel needs updated. Carpet is filthy everywhere, past it’s life. Didn’t/wouldn’t walk on carpet with bare feet. The hotel staff was excellent though.
Comment from Hotel Management
11 Jun 2024 by SP, Hotel Management
Hi Cindy,Thank you so much for taking the time to share your recent visit to our property.Your response serves as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.The good news is, we are scheduled to start a major renovation this August!We truly appreciate you and look forward to seeing you again on your next visit to Branson.Sincerely,Susan
by A verified traveler
Posted 3 May 2024
It was a little s happy. Beds just ok. Needed refreshed
Comment from Hotel Management
6 May 2024 by SP, Hotel Management
Dear Patricia,Thank you so much for sharing your review on Expedia. We truly value your feedback. Your response serves as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.We pride ourselves in providing each and every guest with a high-quality experience, and it seems we have fallen short during your recent stay. We sincerely apologize for any inconveniences while staying with us. We are also very happy to announce we have a major renovation scheduled to begin this August! Big changes are on their way! We truly appreciate you and hope you will give us another try later in the future.Sincerely,Susan Parker
by A verified traveler
Posted 2 Apr 2024
We can hear doors slamming ang kids running around and making noise at night.
by A verified traveler
Great staff clean
Posted 21 Mar 2024 on HotelsGreat staff. Clean. A little dated in the room
by A verified traveler from Malvern
Posted 17 Mar 2024
We had a very nice stay. Staff was very friendly. Room was very clean and spacious. Room was quiet, we stayed on top floor. View was nice. Would stay here again.
by A verified traveler
Posted 11 Mar 2024 on Hotels
Room is looking worn and is need of a soft refurb
Comment from Hotel Management
11 Mar 2024 by SP, Hotel Management
Thank you for taking a moment to review our property. We sincerely apologize for any inconvenience while staying with us. We are very happy to announce we have a remodel scheduled to begin very soon. Big changes are on their way! We appreciate you very much, and hope you will choose to stay with us again on your next visit to Branson.Sincerely,
by A verified traveler
Outdated—You get what you pay for
Posted 10 Mar 2024 on HotelsCheck-in was posted as 3:00, but our room was not ready until 4:45. That was not ideal since we had just driven 9 hours and were extremely tired and needing to be somewhere by 5:30. The hotel is very outdated, but the front office staff were friendly. I do appreciate that the restroom has two separate areas, making it easier for several people to get ready at once. There’s no type of fan or air circulating in the restroom, so it was muggy. The hotel and room are extremely dark and gloomy but seemed to be cleaned as well as possible.
Comment from Hotel Management
11 Mar 2024 by SP, Hotel Management
Thank you for taking the time to review our property. We sincerely apologize for any inconvenience while staying with us. I understand there was a request to be near your friends on another floor, which is why you had to wait until later to check in. The original room assigned was ready. Again, our sincerest apologies on this matter. We are very happy to announce we have a remodel scheduled to begin very soon. Big changes are on their way! We appreciate you very much, and hope you will choose to stay with us again on your next visit to Branson.Sincerely,
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by SP, Hotel Management
Hi Jason,We are thrilled you enjoyed the cleanliness, staff & service you received at our property. We look forward to welcoming you back on your next visit to Branson.Sincerely,Susan P.
by A verified traveler
Posted 23 Feb 2024
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by SP, Hotel Management
Thank you so much for sharing on Hotels.comWe are very excited to share, that we will be beginning a major renovation very soon. Big changes are on the way!We hope you will choose to stay with us again on your next visit to Branson.Sincerely,
