Ratings based on 423 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The room was ok but needs a little updating. We had no hot water do we couldn’t take a shower. There were cigarette butts all over the ground. If people are going to smoke, at least put your butts in the garbage.
Comment from Hotel Management
29 Apr 2024 by Russ, Hotel Management
Your feedback is invaluable to us, and we are taking proactive measures to prevent similar incidents in the future. Our goal is to provide a memorable and enjoyable stay for all our guests, and we apologize for falling short of that standard during your visit.We do hop you will consider us once again.Team Quality Inn
by A verified traveler
Posted 3 Apr 2024
The bathroom wasn’t clean.
Comment from Hotel Management
12 Apr 2024 by Darshan, Hotel Management
Dear Samantha,Thank you for sharing your feedback with us. We're glad to hear that you appreciated the staff and service during your stay. However, we apologize for the issues you encountered with cleanliness and property conditions, especially in the bathroom. Please rest assured that we take your concerns seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 24 Mar 2024
The key cards to unlock our door kept getting reset so they wouldn’t work when we tried to open it. Also the bathroom was really gross. It wasn’t very clean and smelled terrible before we even used it. The curtains on the window would reach all the way, so we had to be very careful of where we were standing when we changed or people could see us. The people above our room were very noisy till about 2:30 am. Also you could hear everything from children running outside to people talking in front of the door. The property was not very well lit at night which made us feel unsafe at times. Also the AC unit didn’t work properly. When we first checked in I had a HUGE hole in my comforter and had to have it replaced. The one they gave me had a yellow stain on it. The pillows were terrible and had holes in the cases. Overall, it was not a great experience. I will not be coming back here.
Comment from Hotel Management
29 Mar 2024 by Darshan, Hotel Management
Dear Jessica, We apologize for the numerous inconveniences you encountered during your stay. It's disheartening to hear about the issues with the key cards, cleanliness of the bathroom, noise disturbances, inadequate lighting, and maintenance problems with the AC unit. Your feedback is valuable, and we're addressing these concerns with our team to ensure improvements are made. We regret that we fell short of your expectations and understand your decision not to return. Please accept our sincerest apologies, and we appreciate your feedback.
by A verified traveler
Posted 24 Mar 2024
It looked like the property had not been cleaned. All of the floors, inside the room and out, were very dirty. Pool area was freezing cold and dirty.
Will not stay again.
Comment from Hotel Management
29 Mar 2024 by Darshan, Hotel Management
Dear Arin, We apologize for the cleanliness issues you encountered during your recent stay. Your feedback regarding the condition of the property and the cleanliness of the floors and pool area is concerning, and we're addressing this matter with our housekeeping and maintenance teams to ensure improvements are made. We regret that we fell short of your expectations and understand your decision not to stay with us again. Please accept our sincerest apologies, and we appreciate your understanding.
by A verified traveler
Posted 22 Mar 2024
The room smelled of smoke and was not fully cleaned when we got there. Hair in the bath tub. We had to get new room key cards 3 different times because they quit working. The hot tub had to be drained and refilled due to REALLY dirty water during our stay.
Comment from Hotel Management
29 Mar 2024 by Darshan, Hotel Management
Dear Jessica,We apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the cleanliness issues and the challenges with your room key cards. Your feedback has been shared with our team to ensure improvements are made. We regret that the hot tub did not meet your expectations, and we appreciate your understanding as we addressed this matter promptly. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 22 Mar 2024
This property is located on the main drag and close to most activities. The employee in the breakfast area works her butt off and should be praised for her hard work. Our room was clean and spacious with the excpetion of the bathroom, which has very tight quarters.
Comment from Hotel Management
29 Mar 2024 by Darshan, Hotel Management
Dear Cindy, Thank you for sharing your positive feedback with us. We're pleased to hear that you enjoyed your stay and found our property conveniently located. Your kind words about our hardworking breakfast employee are greatly appreciated, and we'll be sure to commend her for her dedication. We apologize for any inconvenience caused by the tight quarters in the bathroom and appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 20 Mar 2024
Limited staffing so it is not their fault. However; dirt and mildew was everywhere.
I bought my own cleaning supplies and trash bags to keep my room clean.
They worked on the lighting but lefts the mess for two days or maybe longer because I checked Out.
We froze for three nights. We asked for them to help and they tried. The owner needs to put some money into the property and at least clean and update where rust and mildew are gone. Like i said, it’s not the staff. They were friendly and did their best. It’s not a reflection of their effort. At all.
Comment from Hotel Management
21 Mar 2024 by Darshan, Hotel Management
Dear Krista,We apologize for the cleanliness issues you encountered during your stay. Your feedback about the presence of dirt and mildew is concerning, and we're taking immediate steps to address these issues with our housekeeping and maintenance teams. We appreciate your understanding regarding the limited staffing and your kind words about our staff's efforts. Your comments about updating and improving the property will be taken into consideration. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 19 Mar 2024
Had too reset the cards each day to get into the rooms
Comment from Hotel Management
20 Mar 2024 by Darshan, Hotel Management
Dear Nate,We apologize for the inconvenience you experienced with your room key cards. This is not the level of service we strive to provide. We will investigate the issue with our key card system to ensure it functions properly for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience on your next visit.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Darshan, Hotel Management
Dear Toya, We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not reflective of our usual standards. Rest assured; we are addressing this matter immediately with our housekeeping team to ensure such incidents do not occur in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.
by A verified traveler
Posted 18 Mar 2024
Couldn't check in till 4pm. Was given entry card to a VERY dirty room! Went back to front desk and waited 15 minutes before was given entry card to another room, only to get to that room and the entry card not work! Room smelled very musty!! Vents on air conditioner broken.
Swimming pool water VERY cloudy/dirty looking.
Comment from Hotel Management
20 Mar 2024 by Darshan, Hotel Management
Dear Lena, We sincerely apologize for the multiple issues you encountered during your stay. It's unacceptable that you experienced delays in checking in and were given access to a dirty room. We regret the inconvenience with the entry card and the condition of the second room. Your feedback about the musty smell, broken vents, and pool condition is alarming, and we are addressing these issues with urgency. Please accept our apologies for falling short of your expectations. We hope to have the opportunity to regain your trust in the future.
