Ratings based on 1,000 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
No communication
Posted 9 Sep 2023 on HotelsSo we checked in and found out after dinner that the pool was closed for the season. On Memorial Day weekend they close pool. A/C did not keep up through the night. Ended up going to a different hotel.
by A verified traveler
Posted 4 Sep 2023
room wasn't ready for 40 mins, I had to vacuum myself, front desk was rude, saying they were trying to close and Expedia kept sending people, nightmare
by A verified traveler
Posted 8 Aug 2023
The property is just tired. Air conditioning cannot keep up, no pools were in service; loose screws in door locks, loose screws in door handles. Just tired.
by A verified traveler
Posted 7 Aug 2023 on Hotels
When we arrived around 3:30 pm no clerk was at the desk. We rang the bell no one appeared. We waited about 5 minutes and no response so we rang the bell again. After about another 5 minutes a clerk appeared, We got checked in only to be told the pool was closed by the health dept. We went to our room and the A/C was running but the room was extremely hot. After about an hour the room was not getting cooler. We asked the clerk to have our A/C checked then we went to supper. The clerk said she'd have to ask her manager. After we got back the room was still extremely hot, but we still waited. After another hour, we went to ask the clerk if they found anything on the A/C. The clerk was surprised by our question and we asked are you going to check it out. She said well I can give you a different room.
We decided to go to the new room. At least the new room's A/C worked but every time the A/C cycled it made an extremely loud noise then cycled off. The noise was consistent and loud every time the A/C unit cycled.
We were going to stay there 2 nights but could not get enough rest so we checked out and found another place to stay.
We would not recommend this hotel unless they get their A/C units in better condition.
by A verified traveler
Decent place to sleep.
Posted 7 Aug 2023 on HotelsWe have stayed at the hotel many times in the past and always loved it. Even had our wedding reception there. This was our worst experience out of many. We didn’t spend much time there due to both pools being down, basically there just to sleep. Air units need cleaned and updated. Ant control needed. Other than that the room was older but nice.
by A verified traveler
Posted 5 Aug 2023 on Orbitz
by A verified traveler
Posted 4 Aug 2023
The unprofessional staff was rude, and they were mean to their help. The breakfast staff was belittled right in front of the customers. At least take it behind closed doors.
Comment from Hotel Management
5 Aug 2023 by Derick P. General Manager, Hotel Management
Sir,Upon researching your stay, you seem to have had a bad experience here, you requested a refund on your stay, i was unable to provide that refund due to you paying expedia. We happen to think our staff are very professional, and as far as the breakfast staff being belittled, I don't think you witnessed that at all. we have one kitchen staff and that's all, she is treated like the queen she is, she is one of the oldest staff members and has been on staff here for almost 20 years. If you have any other questions, comments, or concerns for the staff, please feel free to contact the hotel directly.
by A verified traveler
Posted 30 Jul 2023 on Hotels
by A verified traveler
Posted 14 Jul 2023
Sadly our room had no working AC, had a random tv on the floor and the tv sitting on the table did not work. The room I think had not been cleaned since the last season. A couple who was checking in before us ended up trying 4 rooms and none had working ac.
We were in the 3rd floor and there is some seriously compromised structural issues. The pathway to the rooms are not safe with massive weak spots, bad railing and the room has issues with the floor. No phone to call front desk. The lady who checked us in was very rude. So rude that she said to me “are you going to be like them if your ac isn’t state of the art?”When I checked out the guy acted shocked we were in that part of the hotel and said they were not usable. He told me to call Expedia to get a refund. I was not able to get a refund. Glad we survived this! Sadly will never stay there again. It’s just not safe and way past it’s prime.
by A verified traveler
Average stay
Posted 1 Jul 2023 on HotelsThe facility was clean but slightly dated. Our room was extremely humid and had a damp smell even with the a/c running full the whole time. To be fair it was 100* out the day we checked in. There are several attractions within walking distance including restraunts.
The breakfast area is spacious and there's something for everyone.
We didn't use the pools but they appeared well kept.
Comment from Hotel Management
12 Jul 2023 by Derick Pettus G.M., Hotel Management
Thank you for the review.We love our location and hope others love it as well.Looking forward to hosting you all on your next vacation to Branson.
