Ratings based on 1,996 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Baxter springs
Posted 29 Jan 2024
Sadly they are closing tomorrow, so we will have to leave early. However after the long stressful day my family has had they were definatly helpful, and accomidating.
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 27 Jan 2024
Nice place to stay
by A verified traveler
Posted 22 Jan 2024
It was ok but the bed was awful
by A verified traveler
Posted 19 Jan 2024
Staff was great, we were there in winter time when most everything is shut down and the had a weird snow storm just before we came so it caused more things to be shut down. Overall not a bad place, maybe just a bit outdated.
by A verified traveler
Posted 17 Jan 2024
Front desk lady was very sweet. The over night gentleman was also very kind.
by A verified traveler
Posted 17 Jan 2024
Stayed here before. Hotel is always nice and clean. Winter weather over the weekend but parking lot isn't plowed and unsafe. Wished that it would be plowed being Tuesday afternoon. Only concern about the room is the piece that turns the shower on is stuck and was wanting to sit in a hot bath since the pool and hot tub are not available. A little disappointed in that. Otherwise, hotel is nice. Room comfortable and staff is friendly.
by A verified traveler
Not clean, not renovated, no breakfast.
Posted 14 Jan 2024 on HotelsSo, rm 107 we were told was newly renovated. This isnt our first stay but first time on 1st floor, so i was already skeptical. We traveled with 3 so we brought in all our stuff and plus it was so cold outside we just pulled everything intothe room. The front desk gentleman was awesome. Wish i had gotten his name. Either way we got into the room found hair in our beds, ×2 fuzzy things, and what looked like mold in the heat/ air vent. (Smell) with ripped wall paper, and the glass door that wouldnt stay lached. And the ceiling fan in the vaulted ceiling that didnt work either. It didnt seem to be renovated.
The breakfast wasnt labbed grab n go until we got there, on the desk to check in. They said it just switched last week due to closed branson season. Was so disappointing to not have a full breakfast since one reason we chose grand plaza. We quickly gather our stuff since beds were dirty, and floors we're not vaccumed. Went to front desk, let him know i am seriously allergic to mold and couldnt stay. "Your the second guests in 30 mins to leave in a different room due to cleaners and not doing job." The deskman gave us back our full refund, and we found a new place with a full breakfast. Stay was supposed to be Jan 12-14 24. If i was you i would stay clear, cheap prices not good room accommodations. Beds folded us like tacos so no support when sat on. Beware! Will not allow me to add photos. I do have and emailed the hotel directly.
by A verified traveler
Posted 7 Jan 2024
The mattress was very uncomfortable the toilet leaked half the jets in the jacuzzi tub were broken or missing
by A verified traveler
Less than average.
Posted 6 Jan 2024 on HotelsThe hotel is in disrepair and needs a major face lift. The carpet in the halls and rooms is old and dingy. Our socks were gross from light walking just around our room. There was a ceiling leak in the breakfast area and some of the sheetrock/ wallpaper was peeling away from the walls in multiple places. And bathrooms are TINY in the rooms. If you're looking for grandeur, this hotel isn't it. The indoor pool is currently closed from Jan '24- March '24 for "major renovations", but the whole hotel needs one really.
