Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024
The hotel was clean, safe, and quiet. It was in the middle of renovation and what had been finished looked good.
Comment from Hotel Management
27 Jan 2024 by Manager, Hotel Management
Hello Mark,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be clean, safe, and quiet. We apologize for any inconvenience caused by the ongoing renovation, but we're committed to improving our facilities for the future. We appreciate your understanding and hope you had an enjoyable stay overall.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Manager, Hotel Management
Hello Alicia,We appreciate you choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. Should you have any future visits, we would be thrilled to welcome you back.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Manager, Hotel Management
Hello Stephanie,We are delighted to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service and it's always rewarding to receive such positive feedback. Should you have any suggestions or additional comments, please do not hesitate to contact us directly. We look forward to welcoming you back in the near future for another excellent stay!
by A verified traveler
Nice for the price
Posted 2 Jan 2024 on HotelsStaff was friendly. Check-in was easy although gal was a little confused about the hotel.com process as we did pay at hotel. Breakfast area was very small and food choices minimal. We did find out from the nice lady working on our last day that the hotel was getting ready to close for 4 months for a major renovation. Overall, the hotel was very clean. Bed was comfortable. Staff friendly. Pool area was odd to get to and whirlpool really small. I would stay again for a quick weekend stay.
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Paula,Thank you for your review. We appreciate your kind words about our friendly staff and easy check-in process. We apologize for any confusion regarding the hotel.com process and will ensure our staff is properly trained. While we understand your feedback on the breakfast area and food choices, we are glad you found the hotel to be clean and the bed comfortable. We take note of your comments about the pool area and will take it into consideration for future improvements. We look forward to welcoming you back for another quick weekend stay.
by A verified traveler
Posted 31 Dec 2023
Always have loved staying here. We have stayed here several times the past 25 years. No TP in the room when we got there but thats the only thing wrong. All else is great
Comment from Hotel Management
4 Jan 2024 by Manager, Hotel Management
Hello Bradley,Thank you for your continued loyalty over the years and for bringing this issue to our attention. We apologize for the oversight regarding the toilet paper and appreciate your understanding. We're glad to hear that overall your stay was enjoyable. We value your feedback and hope to welcome you back in the future for an even better experience. We will make sure it will be another memorable one.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Manager, Hotel Management
Hello Kimberly, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Bad experience
Posted 30 Dec 2023 on HotelsLast year I stayed at this hotel and the experience was excellent! but this year was terrible. I really don't plan to go back. The bed was super uncomfortable, it felt like I was sleeping on a mat because of how old the mattress is. I felt wires in my back. The pillows seemed like a thin fabric, I left with back and neck pain. As for breakfast, last year they had 2 waffle machines, this year they only have 1 and you have to wait like 10 minutes in line to make a waffle. In fact, the staff's attention is excellent! but the hotel is very neglected.
Comment from Hotel Management
31 Dec 2023 by Manager, Hotel Management
Hello Leyda,Thank you for your feedback on your recent stay. We apologize for any inconvenience you experienced with the comfort of your bed and pillows. We appreciate your recognition of our excellent staff. We will address your concerns regarding the mattress and pillows with our housekeeping department for further evaluation. Your comments regarding the breakfast experience will be shared with our team to ensure that we continue to meet the needs of our guests. We hope to have the opportunity to welcome you back in the future for an improved experience.
by A verified traveler
Recommend for sure!!
Posted 28 Dec 2023 on HotelsWe will come back for sure. Very nice hotel. Clean & up to date. Employees were very friendly. Highly recommend
Comment from Hotel Management
30 Dec 2023 by Manager, Hotel Management
Hello Johnny,Thank you for choosing to stay with us and for sharing your feedback! We truly appreciate your kind words about our clean and up-to-date hotel, as well as our friendly staff. We're delighted to hear that you had such a positive experience and we look forward to welcoming you back in the future.
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Manager, Hotel Management
Hello Courtney,We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns and further enhance your future visits. We look forward to welcoming you back soon.
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Manager, Hotel Management
Hello John,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any future travel plans, we would love to have the opportunity to welcome you back.
