Ratings based on 365 Verified Reviews

3.9 out of 5
78% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 May 2024
A lovely place to stay. Nice rooms, nice pub and nice food. Would certainly recommend those looking in the area. I attended a wedding at Braxted Park which was a short drive away but did not get a chance to check out the area around the property hence only average stars for that. Staff are very friendly too. Will certainly choose to stay here if in the area again.
4 out of 5
by A verified traveler

Posted 27 Mar 2024
Lovely room. We booked it last minute and arrived just after 10pm. reception closes at 10pm but we got lucky as the staff were still around, not sure what we would have done otherwise but it should say online when you book
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Mar 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Mar 2024 on Hotels
2 out of 5
by A verified traveler

Posted 1 Mar 2024
Superior room was far from. Floor out of level despite age. Towel rad in bathroom didnt work & freezing. Didn't get fixed & lied to by Manager twice about handyman coming to fix it.Lunch was poor. Dried up mash & soggy broccoli
5 out of 5
by A verified traveler

Posted 29 Feb 2024
absolutely brilliant!
5 out of 5
by A verified traveler

Posted 28 Feb 2024
Good value
5 out of 5
by A verified traveler

👍👌

Posted 28 Feb 2024 on Hotels
Perfect in every way
4 out of 5
by A verified traveler

Good hotel at a good price

Posted 22 Feb 2024 on Hotels
Good stay, comfy bed, I was in room 15, good value, superb waterfall shower. Dated hotel/pub but it’s n the middle of Braintree so lots of food options, I had food here and it was your normal pub grub and good parking. Would stay here again.
5 out of 5
by A verified traveler

Overnight stay

Posted 7 Feb 2024 on Hotels
Has a great experience at the White heart from start to finish. Friendly welcome and check in was quick and easy. Rooms are spacious, clean and well equipt. Shower was excellent. The Restaurant/bar area was busy which is always a good sign. The food was really good and piping hot on arrival which didn't take long at all.
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