Ratings based on 972 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Nice little hotel. Dated but well maintained and convenient to many places.
by A verified traveler
Posted 5 Jun 2024
Centrally located. Parking on property. Apartment very comfortable.
by A verified traveler
Posted 4 Jun 2024
Clean and comfy but a very noisy room on Northbourne Avenue.
Comment from Hotel Management
6 Jun 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Thank you for sharing your experience, Ned! We're delighted to hear that you found the room clean and comfortable. We appreciate your understanding of the noise facing Northbourne Avenue and hope that despite the noise, you still enjoyed your overall stay with us. Upon your return to Canberra, I would recommend booking a King Executive One Bedroom Apartment, these rooms are off the main roads and tend to be quieter.
by A verified traveler
Posted 1 Jun 2024
Great location, easy check in, free parking
Comment from Hotel Management
3 Jun 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Thank you for your glowing review Dharini! We're thrilled to hear that you enjoyed our great location and found our check-in process to be easy and efficient. It's also wonderful to know that our complimentary parking added value to your stay.We look forward to welcoming you back on your next visit to the Nation's Capital!
by A verified traveler
Posted 30 May 2024
Wonderful staff and facilities.
Comment from Hotel Management
3 Jun 2024 by Heidi – Guest Service Agent, Hotel Management
Hi Anna,Thank you for taking the time to leave such a stellar review! We are so glad you enjoyed our modern, comfortable facilities and are even more pleased to hear your kind words about our staff. It’s great to know you had such a fantastic stay, and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 26 May 2024
Great reception staff, peaceful and value for the money spent
Comment from Hotel Management
27 May 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Darren,Thank you for taking the time to leave this stellar review from your recent stay at Madison Canberra. I am so pleased you found the King Executive One Bedroom Apartment peaceful & good value for money. Our teams takes pride in delivering exceptional customer service and seeing this reflected is always a positive reinforcement. Thank you again for your kind words. We hope to welcome you back on your next visit to Canberra.
by A verified traveler
Posted 24 May 2024
Great location
Comment from Hotel Management
27 May 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Frank,Thank you for taking the time to leave this great 5/5 review!I am so pleased that we were able to provide the right location and services for your night away in Canberra.The team looks forward to welcoming you back on your next visit.
by A verified traveler
Posted 22 May 2024
It's convenient and in a great location. Staff at reception were lovely.
Comment from Hotel Management
27 May 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Benedetta,Thank you for taking the time to leave this kind review of your recent stay at Madison Canberra.It is always refreshing to see the exceptional customer service the team provides acknowledged by our guests, your kind words will certainly be passed on. We hope to welcome you back on your next visit to The Nation's Capital.
by A verified traveler from Chatswood
Posted 6 May 2024
Excellent location to city centre. Staff obliging and friendly. Apartment provided good space and amenities.
Entry initially a little difficult to negotiate from Northbourne Avenue. Only minus, payment taken from nominated credit card day befire arrival leaving no option for alternate payment method upon arrival.
Comment from Hotel Management
27 May 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Thank you so much for taking the time to post a review, Helen!We are so happy to hear that you enjoyed your stay with us, and that our location and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.On your next booking I would recommend reaching out to us directly, this way we can add to your reservation that you would like to pay upon arrival. Sometimes with the Third Party Bookings this information is not carried across. Hope to see you again soon!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Chloe Suringa - Front Office Manager, Hotel Management
Hi Christy,Thank you for taking the time to review your recent stay at Madison Canberra.It is disheartening to see your stay marked so lowly, I do hope you had the opportunity to reach out to any of our staff on-site to discuss what may have gone wrong during your stay. All feedback is valuable and helps us identify what needs improvement.
