Ratings based on 907 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The service in the restaurant and casino was very poor
by A verified traveler
Posted 13 May 2024
Centrally located to Downtown Bozeman.
by A verified traveler
Posted 7 Apr 2024
Ive stayed here before and enjoyed it (I will say that) The bar and casino are super convenient. Staying here this last time was rough. It was 30 degrees outside and when we got to the room we realized that our heat wasn’t working. They did send someone to fix it while we were gone but it still didn’t work. By the time we returned from our Birthday dinner it was very late and we were exhausted. We just put on a bunch of clothes and dealt with it. It definitely wasn’t pleasant… we were freezing.
by A verified traveler
Posted 7 Apr 2024
Best front desk staff on the planet! I have never before been treated to such a warm, welcoming and helpful group of folks. They are amazing.
I highly recommend this hotel and plan to stay here again.
by A verified traveler
Posted 21 Mar 2024
Good stay. There is a grill/bar in the lobby which is very convenient. The pool is clean and nice as are the rooms.
by A verified traveler
Posted 17 Mar 2024
When I approached the front desk they informed me that the room I booked on Expedia was in fact not the correct room and there was nothing they could do for me and to contact Expedia. Then finished with that’s why you don’t book on third party sites
Comment from Hotel Management
8 Apr 2024 by Guest Services, Hotel Management
Oh no! I'm sorry to hear you didn't received your desired room type. While booking through a 3rd party limits our options for changes, this was not the reason we were unable to move you. Unfortunately having been at 100% capacity, we simply did not have any other room types available. I apologize if this was verbalized to you incorrectly by the staff. Thank you for bringing this to my attention, and we hope you will consider staying with us for future visits.
by A verified traveler
Posted 3 Mar 2024
I loved the free breakfast and the staff was super nice!!
Comment from Hotel Management
8 Apr 2024 by Guest Services, Hotel Management
Thanks for the rating! Come back soon.
by A verified traveler
Posted 19 Feb 2024
We had a great stay at the GrandTree! Really recommend this for a comfortable stay.
by A verified traveler
Disappointing Pre-Valentines day Trip
Posted 13 Feb 2024 on HotelsThe price for the room wasn’t as nice as what the price tag reflects. We stayed in one of the Jacuzzi suites and it was a glorified bathtub. The food in the restaurant was not good which also came with a price tag. We just expected a better experience than what we had as we have previously stayed with other BW hotels. Also, they did not honor the stay 2 nights get 1 free. The night audit gentleman said he would have management honor it, come to find out our free night was not free nor was it honored so we were frantically trying to get back to Bozeman from the next town when the day time ladies had expressed their apologies and asked us to return to gather our items as the room was supposedly booked.
Comment from Hotel Management
13 Feb 2024 by Guest Services, Hotel Management
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. My apologies regarding any confusion with the current Best Western promotion. In order to sign up for the promo, you must be a member of our loyalty program, Best Western Rewards. This is an offer exclusively for our point program members and unfortunately third party bookings do not apply. I will use your feedback to better educate our graveyard staff, and apologize for any inconvenience this may have cause. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Guest Services, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
