Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Very quiet. Very nice for people w dogs. Nice rocky or grassy areas to walk around and a pet area w bags. Also, really great breakfast options, including eggs, sausage, fresh bisciuts & gravy. I will come here again.
by A verified traveler
Posted 12 Jun 2024
Staff was great
Coffee pot had not been cleaned
Blow dryer did not work
Assigned a room upstairs because housekeeping had not provided a list of rooms cleaned-it was after 5:00pm. Place was nearly empty
Had a great breakfast
Staff was friendly and helpful
Comment from Hotel Management
13 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you your review. When we are waiting on our house keeper list of clean rooms to arrive, We don't know what rooms are okay for guests or not. So, we go by our system that tells us which rooms are in fact clean and ready for service. We have a lot of rooms that needed to be cleaned, and each room takes about 30 mins at minimum to get serviced, split that between 3 housekeepers and 20-30 rooms a day, and that's why sometimes we don't get our list until 5pm due to breaks for our employees, our house keepers having to re-stock their carts and rooms that are dirtier than others! We will do our best next time to be better accommodating!
by A verified traveler
Posted 10 Jun 2024
Bed side lamp was inoperable. No overhead lighting. Towels were good and good hot water supply. Beds were rather firm.
Comment from Hotel Management
13 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you for your review! Do you mind mentioning what room these issues occurred so we can get them onto our maintenance list? Otherwise, we are happy to hear you had a relatively nice stay with us!
by A verified traveler
Posted 9 Jun 2024
Easy check in. Clean. Friendly staff.
Comment from Hotel Management
13 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you so much for your review! We hope to see you again in the future!
by A verified traveler
Posted 5 Jun 2024
Everything was great, the only thing was no laundry which I believe was advertised on Expedia. The hotel otherwise seemed to be very new and modern.
Comment from Hotel Management
6 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you for your review! We do apologize about not having on site laundry and we will let Expedia know that we do not offer this service!
by A verified traveler
Posted 3 Jun 2024
Nice clean place.
Comment from Hotel Management
3 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you for your review! We are glad to hear you had a nice clean stay with us!
by A verified traveler
Posted 2 Jun 2024
Unfortunately there were ants in our room. In our beds. Tiny, non-biting ants, but still...
Comment from Hotel Management
2 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Oh my gosh! We are so sorry this happened! We wish you would've said something during your stay! We will have all of our rooms treated for bugs immediately, thank you for letting us know!
by A verified traveler
Posted 30 May 2024
Mediocre. Beds not very comfortable. Breakfast was great and staff was super friendly. Fine for a quick night stay
Comment from Hotel Management
2 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you for your review! We are trying to get some of our older beds updated so we do apologize for that, otherwise, we are glad our staff and breakfast was great!
by A verified traveler
Posted 27 May 2024
I chose the property for the price.i got what I paid for. It was basic. It was fine. It was cheap.
Comment from Hotel Management
2 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
Thank you for your review! We are glad you had a nice stay and we look forward to having you as our guest in the future!
by A verified traveler
Posted 27 May 2024
Overall good stay. Staff was nice and friendly. Carpet in room seemed overdue for a change.
Comment from Hotel Management
2 Jun 2024 by Sugarloaf Mt Motel, Hotel Management
We appreciate your review, We Are still in the process of remodeling our rooms. We are happy you enjoyed your stay and we hope to see you again in the future!
