Ratings based on 611 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great cozy place to stay. Definitely recommended
Comment from Hotel Management
23 May 2024 by Madeleine O' Sullivan, Hotel Management
Dear Maksud, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O' Sullivan General Manager
by A verified traveler
Posted 24 Apr 2024
Our stay was good for only 1 night. Close to Box Hill Shopping center if you're looking to stay on that side of town. About a 20 minute drive to Chadstone Shopping Center. There is parking but it's a bit of a pain to get into and out of. Service was good, easy and quick check in and check out. Pretty run of the mill booking for us.
Comment from Hotel Management
24 Apr 2024 by The Chen Team, Hotel Management
Dear Ryan,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 23 Apr 2024
The Chen runs on the HAPPY personality of this vietnamese lady running the front office . She will do her Best to assist customers . Thk u lady .
The Boxhill central mall is great for asian food ,thats all . This mall could invite sports goods shop to be anchor tenant !!
Add on a childrens play grd .
Comment from Hotel Management
24 Apr 2024 by The Chen Team, Hotel Management
Dear Kye Huat,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
17 Mar 2024 by The Chen TEan, Hotel Management
Dear Bo, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 17 Mar 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by The Chen Team, Hotel Management
Dear Julie,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Chen, Hotel Management
Dear Peter, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team,
by A verified traveler
Posted 3 Mar 2024 on Wotif
Rooms nice and quiet
Comment from Hotel Management
4 Mar 2024 by The Chen Team, Hotel Management
Dear Belinda,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by The Chen Team, Hotel Management
Dear Chi Mi,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Samantha, Hotel Management
Dear Samantha,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 28 Feb 2024 on Wotif
Very, very comfortable bed! Well appointed room with everything needed. The room was very hot when I first got in, but the air conditioning worked well and it was comfortable after about an hour. Check in was simple, but the receptionist failed to explain that I would need to tap my key card to operate the lift to my floor. Consequently I went up and down afew times before another guest explained the system! She also failed to explain to put the card in the slot near the door to operate overhead lights, Luckily I worked that out for myself. A comfortable stay close to the hospital.
Comment from Hotel Management
29 Feb 2024 by Chen, Hotel Management
Dear Babara, hank you for taking the time to tell us about your experience at The Chen, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team
