Ratings based on 868 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auckland
Posted 26 Apr 2024
Amazing country side feel, cosy, clean & value for money.
The Briars Inn restaurant within the property premises is fantastic…..not to be missed, quite a happening place.
Will be back soon !!
by A verified traveler
Posted 15 Apr 2024
Gorgeous stay! Friendly, beautiful and amazing dining.
by A verified traveler from Kellyville
Posted 25 Mar 2024
The property was well appointed and within walking distance of a superb restaurant (Briars Inn).
We loved it all and do not have any negative comments
by A verified traveler
Posted 18 Feb 2024
Convenient to townships
by A verified traveler
Posted 1 Jan 2024 on Lastminute
Our reservation was mixed up & handed over to another customer but we stepped in to check-in in time & within few minutes our keys was handed over! Humanly error for sure which was sorted immediately but otherwise we loved our stay at Briars country lodge .
by A verified traveler
Posted 1 Jan 2024 on Wotif
by A verified traveler
Posted 30 Dec 2023 on Wotif
The beds were a bit hard
Comment from Hotel Management
30 Dec 2023 by Jo-Anne, Hotel Management
Good Morning Damon,We are glad that you enjoyed your stay with us and wish you a safe and Happy New Year!!
by A verified traveler
Posted 25 Dec 2023
Stayed in the executive suite, $710 for two nights. As soon as you opened the front door you were hit with a really bad moldy smell. Tried to open the windows but they all had been painted shut so unable to open them. I went to reception and was told no maintenance people were available, so it was like it or lump it as all the other rooms were booked. The exhaust fan in the toilet worked when it felt like it. The one in the main bathroom did very little to take any steam out and you could not open the windows in either bathroom.
The internet was very good and easy to connect to.
It is next to Briars Country Inn, and this was a fabulous place to eat, great food but noisy unless you sat in one of the smaller rooms behind the bar.
Comment from Hotel Management
30 Dec 2023 by Jo-Anne, Hotel Management
Good Morning Les,Thank you for your review and we will investigate your concerns.Unfortunately after 3.30pm on a Saturday there were no maintenance staff on site, though when housekeeping staff did come on Sunday to investigate there was a DO NOT DISTURB sign placed on the door indicating that the guest did not want to be disturbed by Housekeeping and no answer to their knock.The guest if unsatisfied upon check in always has the right to check out and find alternative accommodation if they find fault with their accommodation, as apparently you returned to reception 30-40 minutes after check in mentioning the issues in your review. But by choosing to stay the night and not find alternative accommodation and then once again if still unsatisfactory choosing to not check out by 10.30 am the next day and putting the DO NOT DISTURB sign out indicating to staff that you did not want any disturbance to your room indicates that the issues raised were not that great an inconvenience if you did not want staff to enter.Kind regardsJo-Anne
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Jo-Anne, Hotel Management
Good Morning Paul,It is lovely to hear that you enjoyed your visit with us, and we look forward to welcoming you on your next visit.
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Jo-Anne, Hotel Management
Good Morning John,We are so happy that you had an enjoyable stay and look forward to welcoming you on your next visit to the Southern Highlands!!
